Question 1

What is AI communications?

Accepted Answer

Layering AI capabilities - call handling, transcription, summaries, sentiment, CRM updates - on top of cloud telephony so business calls produce useful, structured outcomes automatically.

Question 2

Is AI safe for business calls?

Accepted Answer

When implemented properly - UK hosting, redaction, role-based access and retention controls - AI for business calls is safe and aligns to Cyber Essentials and good practice.

Question 3

What's the difference between Ella Virtual Assistant and a chatbot?

Accepted Answer

Ella Virtual Assistant is a voice-first business assistant for telephony, not a consumer chat widget. It handles, summarises and routes real calls.

Question 4

Do we have to replace our phone system?

Accepted Answer

Not necessarily. Where you have a modern cloud platform, AI features can be added incrementally. Where you have legacy PBX, phased modernisation is usually the right path.

Question 5

Can we keep our existing phone numbers?

Accepted Answer

Yes. UK landline, mobile and non-geographic numbers port across to us, and your right to port them again later is protected under Ofcom rules.

Question 6

Which CRMs do you support?

Accepted Answer

HubSpot, Salesforce, Microsoft Dynamics, Zoho, Zendesk, Freshdesk and others. Custom integrations are available.

Question 7

How does your support team work together?

Accepted Answer

Our teams work together across our locations as one integrated support team. We bring together expertise across IT, communications, connectivity and security, with remote support, on-site engineers and named account management connected rather than passing you between separate providers.

Question 8

Do you support multi-site organisations?

Accepted Answer

Yes - Telappliant specialises in multi-site UK deployments with consistent platforms across locations.

Question 9

How long does implementation take?

Accepted Answer

Most cloud telephony and AI deployments take 2 to 8 weeks depending on scope, integrations and number porting.

Question 10

What does onboarding involve for us?

Accepted Answer

A scoping session, a short data-gathering exercise, a configuration review and a go-live window. We do the build; you approve it.

Question 11

Can you help with Cyber Essentials?

Accepted Answer

Yes - preparation, certification support and ongoing alignment are part of our cyber portfolio.

Question 12

Do you work with regulated sectors?

Accepted Answer

Yes - health and social care, public sector, finance and others. Compliance, retention and data residency are configured per deployment.

Question 13

Where is our data held?

Accepted Answer

In UK data centres for our core voice and AI services, with retention periods set per deployment rather than a single blanket default.

Frequently Asked Questions

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Frequently Asked Questions

01What is AI communications?

02Is AI safe for business calls?

03What's the difference between Ella Virtual Assistant and a chatbot?

04Do we have to replace our phone system?

05Can we keep our existing phone numbers?

06Which CRMs do you support?

07How does your support team work together?

08Do you support multi-site organisations?

09How long does implementation take?

10What does onboarding involve for us?

11Can you help with Cyber Essentials?

12Do you work with regulated sectors?

13Where is our data held?

Talk to a technology partner