Welcome to our business resource centre

The next generation workplace

More people are entering the workforce who have been raised in a digital world. Let's have a look at how these people are shaping the modern workplace.

Complete guide to business internet connections

Follow our complete guide to business internet connections and find the best connection for your business based on speed, cost and reliability.

Managed Services explained

Find out what Managed Services are and how they can help your business to save time and money.

SIP trunks for business

With flexible options and great cost savings, take a closer look at why SIP trunking is attracting business users' attention.

Why flexible working matters

Make flexible working possible and productive with a VoIP phone system from Telappliant.

VoIP telephony for business

This paper explores the perceived barriers and highlights the benefits of VoIP telephony for business.

Planning and managing VoIP

Written in conjunction with ITSPA, this whitepaper provides advice on planning and implementation, on VoIP management, business continuity, security and compliance.

Benefit from flexible working

A modern, efficient workplace leverages the benefits of flexible working by removing all time and location boundaries. It’s a place where employees are satisfied, engaged and motivated. And it’s an environment where stress levels are minimised and a better work/life balance is achieved.

SME guide to cutting costs

This guide is designed to help small and medium-sized companies understand how an overhaul of their telecommunications could deliver some immediate cost savings and longer-term efficiencies.

Unified communications for the SME

This whitepaper explains unified communications and analyses its benefits in the context of SMEs. It also covers essential things you need to know about unified communications.

Hosted vs on-site IP-PBX

This whitepaper analyses the distinct advantages and disadvantages of hosted and on-site IP-PBX systems, and compares the differing costs.

Business benefits of VoIP

VoIP uptake amongst SMEs is increasing year on year. Here, we look at who is using VoIP and why.

5 ways to increase productivity with VoIP

Unified communications enable businesses to collaborate and engage with customers more productively. The first engagement of a prospect with your organisation isn't always through the telephone, with multi-channel engagement now being necessary in order to ensure your customers can reach you through a number of different ways. Do you have a chat function on your web site? Can the customer turn that chat into a telephone call with the click of a button? Can they leave a message, whether text or voice and expect it to arrive in your company mailbox? 

6 top tips when adopting unified communications

If you're considering adopting a unified communications strategy, keep in mind these 6 important points.

Compare the cost of a hosted vs on-site IP-PBX

As with any purchasing decision, costs are a vital consideration.

Saving money with VoIP

Potential costs and potential savings from implementing a VoIP solution.

VoIP decision flow chart

Making the decision between implementing a hosted or on-site IP-PBX can be difficult.

SME summary of 2015

As the number of private sector businesses have reached a record of 5.4 million, we look at how they have grown.

5 cost savings from implementing UC

Find out how to calculate the return on investment from implementing Unified Communications with VoIPOffice Communicator.

10 questions to ask about your home working phone

10 questions you should ask your employer about your work phone system when you’re planning on working remotely or from home.

The benefits of flexible working

Businesses that have already initiated flexible working say they initially faced three major challenges.

Unified communications

Unified Communications (UC) is the use of real-time integrated communication services, such as VoIP, instant messaging, audio/video conferencing and more.

Superfast internet

A superfast internet connection is defined as having a speed of at least 30Mbps.

Making the right call

This essential guide will help you cut through the jargon and understand whether VoIP is right for your business, your team and your customers.

SME guide to cutting costs

In a tough climate, identifying areas to reduce spend and boost productivity is an essential step in ensuring your business stays profitable.

SME guide to the cloud

The SMEs guide to cloud. What is it? Who uses it? How can businesses benefit from it?

Drive customer satisfaction with VoIP

Find out how your business can use VoIP to increase customer satisfaction.

Broadband service agreement

Telappliant's broadband service agreement.

Hosted telephony service agreement

Telappliant's hosted telephony service agreement.

Call plan service agreement

Telappliant's call plan service agreement.

SIP trunking service agreement

Telappliant's SIP trunking service agreement.

Telappliant's password security policy

Contains the steps your business needs to take in order to secure your system.

Telappliant security statement

Steps that Telappliant takes to secure customer data.

Scheduled network maintenance policy

Telappliant's policy on planning and notifying customers of scheduled network maintenance work.

Emergency calls stickers

Use these stickers to attach to VoIP phones informing users that they may not be able to make calls to emergency services in some circumstances.

This template is compatible with many Avery templates.