Welcome to our business resource centre

Browse and download our range of resources including infographics, whitepapers, fact sheets and guides. Our resources are here to help guide you through the world of cloud communications, internet solutions and managed services.

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Guide

SME guide to cutting costs - guide

This guide is designed to help small and medium-sized companies understand how an overhaul of their telecommunications could deliver some immediate cost savings and longer-term efficiencies.

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Whitepaper

Benefit from flexible working - whitepaper

A modern, efficient workplace leverages the benefits of flexible working by removing all time and location boundaries. It’s a place where employees are satisfied, engaged and motivated. And it’s an environment where stress levels are minimised and a better work/life balance is achieved.

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Whitepaper

Unified communications for the SME - whitepaper

This whitepaper explains unified communications and analyses its benefits in the context of SMEs. It also covers essential things you need to know about unified communications.

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All resources

Infographic

Card fraud is big business

PCI compliance is the single most important thing that your small business can do to maximise the security of all of your card transactions.

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Infographic

Managed Services explained

What are Managed Services?

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Infographic

SIP trunks for business

With flexible options and great cost savings, take a closer look at why SIP trunking is attracting business users' attention.

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Infographic

The next generation workplace

More people are entering the workforce who have been raised in a digital world. Let's have a look at how these people are shaping the modern workplace.

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Legal

Call plan service agreement

Telappliant's call plan service agreement.

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Legal

Emergency calls stickers

Use these stickers to attach to VoIP phones informing users that they may not be able to make calls to emergency services in some circumstances.

This template is compatible with many Avery templates.

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Legal

Telappliant's password security policy

Contains the steps your business needs to take in order to secure your system.

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Infographic

Business benefits of VoIP

VoIP uptake amongst SMEs is increasing year on year. Here, we look at who is using VoIP and why.

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Infographic

SME guide to the cloud

The SMEs guide to cloud. What is it? Who uses it? How can businesses benefit from it?

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Infographic

SME guide to cutting costs - infographic

In a tough climate, identifying areas to reduce spend and boost productivity is an essential step in ensuring your business stays profitable.

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Infographic

SME summary of 2015

As the number of private sector businesses have reached a record of 5.4 million, we look at how they have grown.

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Infographic

Unified communications

Unified Communications (UC) is the use of real-time integrated communication services, such as VoIP, instant messaging, audio/video conferencing and more.

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Guide

5 ways to increase productivity with VoIP

Unified communications enable SMEs to communicate and collaborate more productively in 5 key ways.

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Whitepaper

VoIP telephony for business - whitepaper

This paper explores the perceived barriers and highlights the benefits of VoIP telephony for business.

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Whitepaper

Hosted vs on-site IP-PBX - whitepaper

This whitepaper analyses the distinct advantages and disadvantages of hosted and on-site IP-PBX systems, and compares the differing costs.

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Whitepaper

Planning and managing VoIP - whitepaper

Written in conjunction with ITSPA, this whitepaper provides advice on planning and implementation, on VoIP management, business continuity, security and compliance.

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Guide

10 questions to ask about your home working phone

10 questions you should ask your employer about your work phone system when you’re planning on working remotely or from home.

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Guide

Drive customer satisfaction with VoIP

Find out how your business can use VoIP to increase customer satisfaction.

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Guide

Making the right call

This essential guide will help you cut through the jargon and understand whether VoIP is right for your business, your team and your customers.

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Infographic

Superfast internet

A superfast internet connection is defined as having a speed of at least 30Mbps.

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Guide

The benefits of flexible working

Businesses that have already initiated flexible working say they initially faced three major challenges.

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Guide

Top 5 savings from implementing UC

Find out how to calculate the return on investment from implementing Unified Communications with VoIPOffice Communicator.

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Guide

VoIP decision flow chart

Use our flowchart to help you make the right VoIP telephony decision for your business.

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Guide

Saving money with VoIP

Potential costs and potential savings with VoIP.

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Guide

Cost comparison: hosted vs on-site IP-PBX

As with any purchasing decision, costs are a vital consideration.

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Guide

6 things about unified communications

When considering adopting a unified communications strategy, it is important to keep in mind the following key points.

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Infographic

Why flexible working matters

Make flexible working possible and productive with a VoIP phone system from Telappliant.

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Legal

Scheduled network maintenance policy

Telappliant's policy on planning and notifying customers of scheduled network maintenance work.

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Legal

SIP trunking service agreement

Telappliant's SIP trunking service agreement.

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Legal

Broadband service agreement

Telappliant's broadband service agreement.

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Legal

Hosted telephony service agreement

Telappliant's hosted telephony service agreement.

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Legal

Telappliant security statement

Steps that Telappliant takes to secure customer data.

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