Privacy policy

Telappliant Privacy Policy

When you use Telappliant services, you trust us with your information. This privacy policy will help you to understand what information we collect, why we collect it and what we do with it. This policy applies to our website visitors and service users.

Your personal information is collected and processed by Telappliant Limited, a company incorporated under the laws of England & Wales with registration no. 04632756 and whose registered office is at 3 Harbour Exchange, London, E14 9GE. Our ICO Registration number is Z2044191

Your privacy matters to us, so whether you are new to Telappliant or a long-term customer, please do take the time to get to know our practices and if you have any questions, please contact us.

The information we collect, the uses and the lawful basis

We will collect store and use your personal information to allow you to access parts of our website, register for an account, to provide our services and solutions. We have identified within the table below the types of information we may collect or receive, how we will use it and why we need your information.

Area

What information we collect

How and why we use your information

The lawful basis for this information

1. Contact Us (Live Chat, telephone, support ticket)

Information you provide when you complete a contact us form (e.g. to book a free trail or a demo) or correspond with us (by phone, email, online contact us page. We will collect the following information:

  • Your name

  • Email address

  • Phone number

  • Company name

  • Details of your query and correspondence with us

  • Communicate with you regarding your query and manage the query

  • Contact you regarding our products or services (based on your request)

Legitimate Interests:

  • Provide our solutions

  • Provide customer service

  • Promote our services and products

2.'Get a quote' Form

Information you provide when you complete the 'Get a Quote' form. We will collect the following information:

  • Your name

  • Your email address and phone number

  • Company name

  • Product or service required

  • Details of your query and correspondence with us

  • Communicate with your regarding your interest in one of our products or services

  • Promote and demonstrate our products and services

Legitimate Interest:

  • Provide customer service

  • Promote our products and services

  • Promote our channel partners (only with similar or identical products)

3. Service Users Account Portal

All Telappliant customers 'users' are issued with unique account access portal. We collect the following information during and the lifetime of the account:

  • Email address

  • Password

  • Allow you to access information relating to your account

  • To communicate with us if you have an enquiry

  • Self-service for all your account needs

  • Enquire about products or services that may be of interest to you

Legitimate Interest:

  • Provide customer service

  • Enable our customers 24/7 access

  • Convenience and ease of service access

4. When you submit your CV via the 'Career' section of our website

If you're interested in applying for a position advertised on our website, you can submit your CV or complete the contact us form . Please see number 1 'Contact Us' for more information

  • Acknowledge and communicate with you regarding your job enquiry

Contractual or steps taken to enter into a (Employment) Contract

5. Purchase of products and services

Information you provide when you purchase one of our products, services or solutions , including:

  • Your name

  • Email address and contact number

  • Postal address

  • Company registration number

  • Payment (banking) details including credit card details.

  • Communicate with you regarding purchases made

  • Carry out contractual obligations between your and us

  • Notify you of changes to our products and services

  • Contact you regarding similar services

  • Use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

  • Prevention and detection of crime

  • Collect an outstanding debt due to us

  • Credit checking and fraud prevention, assess credit worthiness relating to the provision of services

Contractual or steps taken to enter into contract (terms of service)

6. Website

Information that we collect through your use of our website, including:

  • Browsing history and type of browser you are using

  • IP Address

  • Third-party website from which you visit originated

  • The operating system you are using (e.g. Vista, Windows, Mac etc)

  • The domain name of your internet provider

  • The search terms you use on our website

  • The pages you visit while on our website

  • The duration of your visit

  • Ensure content is presented in the most effective manner

  • Develop new services based on the information being collected

  • Analyse site traffic and understand customer needs and trends

  • Identify issues with the website and user's experience of it

  • Monitor the way our website is used

  • Use anonymised information collected from cookies and other technologies, like pixel tags and Google Analytics, to improve your user experience and the overall quality of our services.

Legitimate Interest:

  • Understand how our customers use our website and our solutions.

  • Understand and respond to customer feedback.

  • Improve website delivery and functionalities.

Consent:

  • Patterns of behaviour of visitors to our site

7. Marketing our products, services and solutions through digital direct marketing activities

When you actively use one of our services or register on our mailing list we store and use:

  • Your name

  • Your email addresses

  • The delivery and read status of any emails

  • Your service list

  • Communicate with you about the current products you are using including their service status

  • Communicate with you other products or services we provide that may be of interest to you

Legitimate Interest:

  • Telappliant have conducted an assessment in order to meet its compliance obligations and to evidence that we have assess this activity in a balanced manner. For more information, please contact us.

8. Social Media

Data collected when you follow us on social media platforms including;

  • Social media username

  • Your name

  • Social media preferences from your profile

  • Communicate with you regarding product/service options

  • Notify you of changes to our products and services

  • Contact you regarding similar services

Legitimate interest: Depending on your settings or the privacy policies of the social media platforms and messaging services you use (e.g. Facebook, YouTube, Twitter, Instagram, WhatsApp etc.) you may allow us to access information from those services for example if you publicly "like" or "follow" us we may be able to collect information from your social media profile. We strongly advise you to check the privacy settings on your social media accounts to ensure that you know what information is shared with us and others.

9. Analytics and Business Information

We will collect information from our CRM, website, social media profile including;

  • Name

  • Professional title

  • Company or personal address

  • Company information

  • Email address

  • Information from cookies and tags

  • Browsing history

  • IP address

  • Create anonymised and aggregated data to enhance our services and business performance

  • Use this data to determine what new products and services to offer

Legitimate interest: Depending on your settings or the privacy policies of the social media platforms and messaging services you use (e.g. Facebook, YouTube, Twitter, Instagram, WhatsApp etc.) you may allow us to access information from those services for example if you publicly "like" or "follow" us we may be able to collect information from your social media profile. We strongly advise you to check the privacy settings on your social media accounts to ensure that you know what information is shared with us and others.

We will never collect special category personal information (aka sensitive information) about you without your explicit consent unless this information was obtained based on other lawful grounds for example, for legal obligations under Employment Laws.

Your personal information may also be processed if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency, in the defence of legal claims or in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats, to the physical safety of any person or violations of any of our website terms. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.

We do not sell your data to third parties!

We do not knowingly collect information from children or other persons who are under 18 years old via our website. If you are under 18 years old, you must not submit any personal information to us directly or subscribe for our services.

How long we retain your information

  • Information about queries and/or contact from individuals will be kept for as long it is needed for us to respond to the query and/or maintain records of queries for our internal management purposes.

  • Information will be kept for the duration of a contractual or service agreement.

If you would like to know more, please contact our team at dataprotection@telappliant.com .

Who do we share your information?

We will share personal information with companies, organisations or individuals outside Telappliant if we have a belief in good faith that access, use, or disclosure of the data is reasonably necessary to:

  • Deliver a service you have purchased to you

  • Detect, prevent or otherwise address fraud, security or technical issues.

  • Meet any applicable law, regulation or enforceable governmental request. For example, where we need to disclose the contact number, call duration along with date and time with the police to assist their investigations.

  • Enforce applicable Terms of Service, including investigation of potential violations.

If we are involved in an acquisition, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

We also share your information with certain contractors or service providers including, analytics / assessment suppliers, IT suppliers, database providers, and backup and disaster recovery specialists. Our suppliers and service providers will be required to meet our standards on processing information and security. The information we provide them, including your information, will only be provided in connection with the performance of their function. They will not be permitted to use your information for any purposes other than those outlined in this Privacy Policy.

We will never share your personal information unless we have a legitimate and lawful ground to do so.

Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the information will cease to be personal data.

We employ specialist companies to host our website, fulfil direct mailings, and provide facilities for our email marketing social media presence. These organisations are data processors and governed by legal obligations set out in the Data Protection Laws.

International Transfers

We will only transfer data to jurisdictions outside the scope of the European General Data Protection Regulation (GDPR) where the appropriate safeguards set out in the GDPR are in place.

Any information transferred outside of the EU is necessary for the performance of a contract between the Client and Telappliant or of pre-contractual measures taken at the client's request.

We use email distribution platforms to enable us to communicate with you via email. Your data may be stored and processed outside the EU in order to deliver these emails to you.

A portion of Telappliant's finance and support operations are processed in Sri Lanka, whereby the appropriate security mechanisms are in place in the form of a Standard Contractual Agreement.

Telappliant Products and Services

We act as a data processor for many of the services we provide to our clients such as telephony services, internet connectivity, mobile services, SMS distribution, virtualised private cloud environments, managed firewalls, network monitoring and WAN/MPLS solutions.

We collect personal data on behalf of our clients (data controllers) for the purposes of managing of data network, delivery of voice communication, delivery of multimedia telephony service via the internet and monitoring of client's security parameters.

We collect personal data via the hosting of our applications installed on our client networks. For example, where a client has procured our cloud-based telephony services then we will capture contact numbers, content of the call, time and date of the call.

We fulfil our processor responsibilities as per our processor obligations and do not make any decisions on the means or purposes of processing. It is the responsibility of the data controller to provide privacy information at the point of data capture.

Our data controllers can obtain a list of our sub-processors by clicking here or by contacting their account manager.

How we keep your information secure?

We work hard to protect Telappliant and our customers from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold. In particular:

  • We encrypt many of our services using SSL.

  • When you enter credit card information to the Telappliant website our secure servers ensure that all details are encrypted at your browser before they are sent to us.

  • During the order process, we store your personal details on Salesforce and Lightning Force cloud-based system.

  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.

  • We restrict access to personal information to Telappliant employees, contractors and agents who need to know that information to process it for us and who are subject to strict contractual confidentiality obligations. They may be disciplined, or their contract terminated if they fail to meet these obligations.

If you are using a Telappliant service on a device or account issued to you by your employer or another organisation, that company likely has its own policies regarding storage, access, modification, deletion, and retention of communications and content which may apply to your use of any Telappliant services. Content that would otherwise be considered private to you or to a limited group of people may, in some cases, be accessible by your account owner or administrator. Please check with your employer or account administrator about the policies in place regarding your communications.

Your data protection rights

You may have certain rights in relation to your information. The availability of these rights and the ways in which you can use them are set out below in more detail.

Some of these rights will only apply in certain circumstances. If you would like to exercise, or discuss, your rights below please contact us at dataprotection@telappliant.com .

  • Access : you are entitled to ask us if we are processing your information and, if we are, you can request access to your personal information. This enables you to receive a copy of the personal information we hold about you and certain other information about it.

  • Correction : you are entitled to request that any incomplete or inaccurate personal information we hold about you is corrected.

  • Erasure : you are entitled to ask us to delete or remove personal information in certain circumstances. There are also certain exceptions where we may refuse a request for erasure, for example, where the personal data is required for compliance with law or in connection with claims.

  • Restriction : you are entitled to ask us to suspend the processing of certain of your personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

  • Transfer: you may request the transfer of certain of your personal information to another party.

  • Objection : where we are processing your personal information based on a legitimate interest (or those of a third party) you may challenge this. However, we may be entitled to continue processing your information based on our legitimate interests or where this is relevant to legal claims. You can object to marketing by contacting us to add you onto the suppression list and certain cookies such as tracking cookies.

  • Automated decision making and profiling: we do not perform any automated decision-making based on personal data that produces legal effects or similarly significantly affects you.

  • Lodge a complaint with the Information Commissioner's Officer: You have a right to lodge a complaint with the Supervisory Authority should you feel that we have not handled your information in line with legislative and regulatory requirements. This is the Information Commissioner's Office (ICO) in the UK:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

(e) casework@ico.org.uk

(t) 0303 123 1113

Compliance with data protection and related regulations

We are committed to complying with applicable data protection laws including the Data Protection Act 2018), Privacy and Electronic Communications Regulations (PECR, 2003) and the General Data Protection Regulation (GDPR, 2018).

As a Data Controller, we try to be open about our holding and use of your personal data. It also entitles you to find out from us what personal data we hold on you, to have that information corrected or erased if it is inaccurate, and to claim compensation if you can prove you have suffered damage from inaccuracy or breach of security.

You can contact our team at dataprotection@telappliant.com for any data protection related queries, to action your rights or for anything else.

Changes to this Policy

This notice will be changed from time to time.

If we change anything important about this notice (the information we collect, how we use it or why) we will provide a prominent link to it for a reasonable length of time following the change on the website or notify you

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