Increase Customer Satisfaction

Solutions that increase your customers' satisfaction

It’s cheaper to retain customers than acquire new ones, so it's vital that you keep yours happy; with happier customers comes increased loyalty and, ultimately, repeat business. 

Find out why many businesses are looking towards cloud communication solutions to improve their customer satisfaction.

Answer every call

VoIPOffice™, our cloud telephony solution, allows you to answer every call. Advanced call steering options provide multiple ways to answer, whilst desktop call control stops the old syndrome of calls ringing at an empty desk, ensuring customers are never left waiting around.

Measurement

Achieve customer satisfaction and measure performance with SmartStats and SmartQueue. These modules give your business an insight into customer behaviour, providing a look at call patterns and the demand on your teams.

Manage customer expectations

Manage expectations and save your customers' time by recording out-of-hours messages to be played when the office is closed, or key information to be played during an emergency.



Key benefits: 

  • Answer every call with smart routing options
  • Know more about your customer with statistic suites
  • Save customers' time with out-of-hours messages

Want to get started?

View our products & services or get in touch with one of our advisors.

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Whitepaper

VoIP telephony for business

This paper explores the perceived barriers and highlights the benefits of VoIP telephony for business.

Read whitepaper

Other reasons to switch to a cloud telephony solution

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Work Anywhere

Access your system remotely regardless of the location, whilst retaining your office phone functionality.

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Grow With Us

Future-proof your business with a solution that is designed with scalability and growth in mind.

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Added Reliability

Robust, resilient solutions and state-of-the-art infrastructure and data centres keep your communications secure.

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Want to get started?

View our products & services or get in touch with one of our advisors.