Increase Customer Satisfaction

Solutions that increase your customers' satisfaction

It’s cheaper to retain customers than acquire new ones, so it's vital that you keep yours happy; with happier customers comes increased loyalty and, ultimately, repeat business. 

Find out why many businesses are looking towards cloud communication solutions to improve their customer satisfaction.

Answer every call

VoIPOffice™, our cloud telephony solution, allows you to answer every call. Advanced call steering options provide multiple ways to answer, whilst desktop call control stops the old syndrome of calls ringing at an empty desk, ensuring customers are never left waiting around.

Measurement

Achieve customer satisfaction and measure performance with Advanced Statistics. These module give your business an insight into customer behaviour, providing a look at call patterns and the demand on your teams.

Manage customer expectations

Manage expectations and save your customers' time by recording out-of-hours messages to be played when the office is closed, or key information to be played during an emergency.