It’s cheaper to retain customers than acquire new ones, so it's vital that you keep yours happy; with happier customers comes increased loyalty and, ultimately, repeat business.
Find out why many businesses are looking towards cloud communication solutions to improve their customer satisfaction.
VoIPOffice™, our cloud telephony solution, allows you to answer every call. Advanced call steering options provide multiple ways to answer, whilst desktop call control stops the old syndrome of calls ringing at an empty desk, ensuring customers are never left waiting around.
Achieve customer satisfaction and measure performance with SmartStats and SmartQueue. These modules give your business an insight into customer behaviour, providing a look at call patterns and the demand on your teams.
Manage expectations and save your customers' time by recording out-of-hours messages to be played when the office is closed, or key information to be played during an emergency.
"After trials with several companies, we chose Telappliant for our VoIP call plan, SIP trunking channels and incoming phone numbers. Telappliant has unified our multiple phone systems, reduced our telephony costs, provided valuable support for growth and facilitated remote working. We couldn't be more satisfied."
"When our contract is up for renewal we will stick with Telappliant due to the excellent service we have received. Staff motivation has increased and we now have an efficient business phone system and fast internet connection we can rely on."
This paper explores the perceived barriers and highlights the benefits of VoIP telephony for business.Read whitepaper
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