Increase Customer Satisfaction
Solutions that increase your customers' satisfaction
It’s cheaper to retain customers than acquire new ones, so it's vital that you keep yours happy; with happier customers comes increased loyalty and, ultimately, repeat business.
Find out why many businesses are looking towards cloud communication solutions to improve their customer satisfaction.
Answer every call
VoIPOffice™, our cloud telephony solution, allows you to answer every call. Advanced call steering options provide multiple ways to answer, whilst desktop call control stops the old syndrome of calls ringing at an empty desk, ensuring customers are never left waiting around.
Measurement
Achieve customer satisfaction and measure performance with Advanced Statistics. These module give your business an insight into customer behaviour, providing a look at call patterns and the demand on your teams.
Manage customer expectations
Manage expectations and save your customers' time by recording out-of-hours messages to be played when the office is closed, or key information to be played during an emergency.
Key benefits:
- Answer every call with smart routing options
- Know more about your customer with statistic suites
- Save customers' time with out-of-hours messages
Daniel Turner from BTC Activewear says...
"After trials with several companies, we chose Telappliant for our VoIP call plan, SIP trunking channels and incoming phone numbers. Telappliant has unified our multiple phone systems, reduced our telephony costs, provided valuable support for growth and facilitated remote working. We couldn't be more satisfied."
Israr Malik from Insure4sure says...
"When our contract is up for renewal we will stick with Telappliant due to the excellent service we have received. Staff motivation has increased and we now have an efficient business phone system and fast internet connection we can rely on."
Anil Passan, Senior Service Manager from NHS Choices says...
"The support service has been great. Communication regarding maintenance has been on top. With Telappliant there were minimum times where support service was required, when it was needed, the support received was above satisfactory standards. "
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VoIP telephony for business
This paper explores the perceived barriers and highlights the benefits of VoIP telephony for business.
Read whitepaperOther reasons to switch to a cloud telephony solution
Compete with bigger firms using VoIP
Compete with bigger companies by increasing geographic presence and creating a better first impression.
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Work Anywhere
Access your system remotely regardless of the location, whilst retaining your office phone functionality.
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Added Reliability
Robust, resilient solutions and state-of-the-art infrastructure and data centres keep your communications secure.
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