Telappliant customer portals
Four places to self-serve: support tickets, billing and account, phone system administration and your Microsoft 365 estate. If you are not sure which one you need, start at the bottom of this page.
- Based service desk
- UKBased service desk
- Self-serve portals
- 4Self-serve portals
- Critical fault cover
- 24/7Critical fault cover
What each portal is for
Access is granted per person and per portal, so nobody sees commercial or identity data they do not need.
Support portal
Log, track and update service desk tickets, and see the history of everything raised by your organisation.
- Report a fault or raise a change request
- Track progress and add information to an open ticket
- Review tickets raised by colleagues at your sites
Billing and account portal
View invoices, itemised call spend, payment history and the services attached to your account.
- Download invoices and statements
- Check itemised usage before it becomes a query
- Update billing contacts and payment details
Phone system administration
Administer your cloud phone system: users, numbers, call routing, hunt groups, voicemail and out-of-hours behaviour.
- Add, move or remove users and extensions
- Change call routing, opening hours and holiday rules
- Manage call recording settings and retention
Microsoft 365 and security
Where we manage your Microsoft tenant, this is the route to licence changes, identity requests and security reporting.
- Request licence changes and new starters or leavers
- Ask for MFA or conditional access adjustments
- Receive scheduled security posture reporting
How to get a login
Portal access is issued to named people, not shared mailboxes, so every action is attributable.
Ask an authorised contact
Your organisation nominates authorised contacts when the account is set up. They can request access for a colleague.
We verify the request
We confirm the request against your authorised contact list before issuing any credentials, and never act on an inbound call alone.
Set up your credentials
You receive an invitation to set a password and enrol multi-factor authentication. MFA is required on every portal.
Pick the fastest route
Something is broken
Use the support portal so it is logged, timestamped and triaged against your SLA.
Log a ticketA question, not a fault
Send us a message for how-to questions, quotes and non-urgent changes.
Send us a messageTotal loss of service
Call us rather than logging a ticket, so it is triaged immediately instead of queued.
0345 004 4040Talk to a UK technology partner
Book a practical, no-pressure consultation. We'll review your current setup, show where AI communications, cloud telephony or managed IT could improve customer experience and reduce admin - and tell you straight if you don't need us.
- UK-based people, real account management
- Honest recommendations - even if it's not us
- Practical AI where it adds value, not hype
