Business benefits of VoIP

VoIP uptake amongst SMEs is increasing year on year. Here, we look at who is using VoIP and why.

Transcript

What is VoIP?

VoIP is a system that delivers voice calls over the internet, rather than a phone line. Many VoIP systems are cloud-based, so no on-site installation is required and there are no complicated settings to configure.

• 1/5 adults regularly use VoIP
• 90% of SMEs that use VoIP do so to reduce overall telephony costs
• 1/4 SMEs are considering implementing VoIP within the next year
• 1/3 of SMEs are currently using VoIP

Benefits of VoIP for Business

• Enables flexibility
• Improves customer service and satisfaction
• Provides business continuity
• Reduces telephony costs
• Increases productivity

VoIP is a feature-rich solution

• Account Management
• Call Forwarding
• Follow Me
• Call Recording
• Call Queues
• Ring Groups
• Audio Conferencing
• Softphone
• Unified Communications
• Call Monitoring
• Virtual Receptionist
• Voicemail to email

Source:
  • Survey was conducted by independent technology market research specialists Vanson Bourne.