Business benefits of VoIP

VoIP Infographic Jan 16

VoIP uptake amongst SMEs is increasing year on year. Here, we look at who is using VoIP and why.


What is VoIP?

VoIP is a system that delivers voice calls over the internet, rather than a phone line. Many VoIP systems are cloud-based, so no on-site installation is required and there are no complicated settings to configure.

  • 1/5 adults regularly use VoIP
  • 90% of SMEs that use VoIP do so to reduce overall telephony costs
  • 1/4 SMEs are considering implementing VoIP within the next year
  • 1/3 of SMEs are currently using VoIP

Benefits of VoIP for Business

  • Enables flexibility
  • Improves customer service and satisfaction
  • Provides business continuity
  • Reduces telephony costs
  • Increases productivity

VoIP is a feature-rich solution

  • Account Management
  • Call Forwarding
  • Follow Me
  • Call Recording
  • Call Queues
  • Ring Groups
  • Audio Conferencing
  • Softphone
  • Unified Communications
  • Call Monitoring
  • Virtual Receptionist
  • Voicemail to email

  • Survey was conducted by independent technology market research specialists Vanson Bourne.

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