VoIP uptake amongst SMEs is increasing year on year. Here, we look at who is using VoIP and why.
Transcript
What is VoIP?
VoIP is a system that delivers voice calls over the internet, rather than a phone line. Many VoIP systems are cloud-based, so no on-site installation is required and there are no complicated settings to configure.
- 1/5 adults regularly use VoIP
- 90% of SMEs that use VoIP do so to reduce overall telephony costs
- 1/4 SMEs are considering implementing VoIP within the next year
- 1/3 of SMEs are currently using VoIP
Benefits of VoIP for Business
- Enables flexibility
- Improves customer service and satisfaction
- Provides business continuity
- Reduces telephony costs
- Increases productivity
VoIP is a feature-rich solution
- Account Management
- Call Forwarding
- Follow Me
- Call Recording
- Call Queues
- Ring Groups
- Audio Conferencing
- Softphone
- Unified Communications
- Call Monitoring
- Virtual Receptionist
- Voicemail to email
Source:
• Survey was conducted by independent technology market research specialists Vanson Bourne.