Enterprise Call Recording

Secure Call Recording Solution

Call recording is essential for companies that need to monitor and store all voice communications with their customers, especially businesses in legal, financial and insurance sectors. Recording your calls helps to provide a high-quality service to your customers while improving your internal performance.


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Benefits:

  • Customer service - Improve customer service by using call recordings to resolve disputes
  • Call quality - Monitor quality to ensure customers and dealt with professionally
 
  • Performance - Improve performance using call recordings to train and incentivise staff
  • Training - Develop telesales best practice by regularly reviewing calls

Features:

  • Scalable solution capable of supporting thousands of concurrent calls
  • Record calls using Telappliant SIP trunks
  • Retrieve and listen to calls via our web portal
  • Analyse calls with onsite analytics
  • Integrates with Dropbox and other hosted storage providers

Advanced features:

  • Monitor QoS criteria including MOS, Jitter and Loss
  • Search for specific CDRs based on certain parameters
  • DR solutions available
  • FSA and PCI compliant
  • Convert recordings to .wav or .mp3 format
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View our products & services or get in touch with one of our advisors.