Are you spending too much time solving IT issues? Is dealing with technology challenges a distraction that you could do without? Would you prefer to use that spent time running your business instead?
Telappliant IT Helpdesk saves you time by providing you with IT support packages specifically tailored to suit the needs of your business.
Benefits of our Helpdesk
Expert Knowledge
Access a team of certified technology professionals with years of experience dealing with all things IT.
24x7 Support
Round the clock service for businesses with office hours going beyond 9 to 5.
First Class Service
We're quick and efficient - that’s why we have so many happy customers!
First-time Fix
Most problems logged by our clients are fixed on the first call.
Impartial Advice
We're fully impartial, helping you choose the right tools for your business environment.
Full Cost Control
All time itemised on your monthly bill - you'll know exactly what you pay for.
Guaranteed Response Time
We respond to your problems within target times defined by our Service Level Agreements.
Late Ticket Response Guarantee
If we miss a response deadline, we won't charge you.
IT Helpdesk Features
Key features at glance
Intelligent Systems
Fully response driven ticketing system to ensure prompt problem resolution, and automatic escalation when required
ISO Certified Security
We follow strict IT Security guidelines, certified by ISO 27001 (Information Security Management) compliance.
Proactive Monitoring
Our software agents monitor of the health of your hardware. Problems are identified and automatically reported to our team for speedy resolution.
Remote Hands-on Support
We use remote control software to access your IT environment. Over 90% of our clients’ problems can be dealt with remotely.
When can we talk?
Understanding your business challenges is essential to providing you with a best fit solution.
For IT Helpdesk pricing please contact us, or see our IT Service Packages.