Service desk
Your users reach an integrated service desk by phone, portal or email. Each ticket is owned by an engineer until it is closed, with response targets written into your agreement.
Managed IT
Managed IT for UK organisations
Proactive managed IT support and monitoring for UK organisations: service desk, Microsoft 365, monitoring, backup, hardening and project delivery.
Scope
What we take responsibility for
The systems and tasks that move from your desk to ours, set out in a written service agreement.
8 service areas
User and device support
Joiners, movers and leavers handled end to end: accounts created, laptops built, and access removed on the day someone leaves.
Microsoft 365 support
Exchange, Teams, SharePoint and Intune run as one environment - from licence assignment through to Conditional Access policies.
Monitoring and maintenance
We monitor the systems your contract covers. When monitoring flags a fault, we start investigating rather than waiting for a user to ring in.
Backup and recovery
Microsoft 365 and critical workloads backed up, with restores tested so recovery is a procedure, not a hope.
Security hardening
Device and tenant baselines aligned to Cyber Essentials, reviewed as NCSC guidance changes.
Project delivery
Office moves, migrations and hardware refreshes quoted and delivered as scoped projects, separate from the monthly service.
Voice, connectivity and AI readiness
Because we also run voice, connectivity and security, changes that cross those boundaries take one conversation, not three suppliers.
Instant quote
Size your managed IT support in 30 seconds
Move the sliders to get an indicative monthly price. Firm quote follows a 30-minute scoping call.
How it runs
How the service works day to day
What your users and your management team can actually expect from us.
Advantage
Engineers, not a script
First-line staff can see your environment and its ticket history, so routine issues are more often fixed on the first contact than escalated.
Advantage
We look for faults before users find them
Patching, backup failures, disk space and certificate renewals are monitored centrally, and resolved before they become issues.
Advantage
A fixed monthly cost
Day-to-day support sits inside one per-user monthly charge. Projects are quoted separately, so the invoice never hides a surprise.
Advantage
We work with what you have
On-premise servers or cloud, whatever line-of-business apps you run, we support the estate you own rather than insisting you rebuild it.
Advantage
A named account manager
A technical account manager who knows your estate chairs a quarterly review: what broke, what is ageing, what is worth doing next.
Advantage
Security inside the service
Patching, MFA and endpoint protection are part of the baseline, not a bolt-on you are sold later.
Outcomes
What should change for your business
What changes for your customers, your team and your numbers.
Benefit
Fewer interruptions
Proactive maintenance and faster fixes mean IT problems take less time out of the working week.
Benefit
Predictable spend
One monthly invoice covers day-to-day IT, so budgeting stops depending on what broke this quarter.
Benefit
Room to grow
New starters and new sites come onto a standard build, so growth no longer depends on one person's spare time.
Benefit
Lower cyber risk
A patched, monitored, MFA-protected estate removes the easy routes most attacks rely on.
Benefit
Your team back on real work
If you have internal IT, they get the projects back. If you do not, whoever carried IT unofficially gets their job back.
Fit
When managed IT is the right call
No internal IT, or one person doing everything
When IT depends on one person's diary, holidays, sickness and growth become real risks. We take over the day-to-day so those risks go away.
Replacing a break-fix arrangement
Paying per incident feels cheaper until something important fails. A managed service costs the same each month and exists to prevent incidents, not to bill for them.
Opening sites or standardising
Bring every site onto the same build, policies and support arrangements, wherever it is located.
When we are not the right fit
If you have a capable internal team and mainly need project capacity or specialist cover, our IT projects work is usually the better answer. We will say so.
Switching
Moving from your current IT provider
Most of our customers come to us from another supplier. The switch is planned so users notice an improvement, not a gap.
- Step 1
Document the estate
We audit your systems, contracts and licences, and flag anything expiring or unsupported.
- Step 2
Agree the handover
Where possible we deal directly with your incumbent provider, so the switch does not depend on their goodwill.
- Step 3
Onboard quietly
Monitoring agents deployed, service desk details issued, backups checked. Users keep working throughout.
- Step 4
Review and plan
Ninety days in, we review what we have found together and agree what is worth fixing first.
FAQs