Matthew Toth, president of Collaborative Communications Consulting, said that this is one of the hidden benefits of hosted VoIP, as a result of the greater control this technology can provide over a corporate comms network.
Typically, key salespeople within any company recognise that the best way of retaining customers is to create and maintain a long-term relationship with them, and that the easiest way of doing this is by providing the client with access to their mobile number. However, for employers, this creates a potential dilemma when that member of staff leaves the company, as there is a chance the customer will continue contacting the salesperson directly for their orders - even if the staff member is now employed by a key competitor.
Some firms try and get around this by providing company-owned mobile phones, but most workers are not keen on the idea of having to carry two mobiles around with them at all times. Instead, hosted VoIP can offer a far more streamlined alternative option. Using a VoIP system, companies can advertise a single number that is owned by the business, but can simultaneously ring multiple devices, including office handsets, mobiles and even a home phone.
This means businesses remain in control of the channels of communication between customers and staff, minimising the risk of a key client being poached by a former employee.
Mr Toth explained: "It is safe to say that virtually every business owner on Earth has had quality people leave their organisation and try to move business to a competitor. Why make it easy for them?"It starts with controlling the flow of incoming calls. If you could avoid even one star taking business with them to a competitor, it would be worth taking countermeasures, right?"
A recent report from Gartner predicted that global business spending on telecoms services will reach $1.63 trillion (£952.25 billion) in 2014, up by 0.7 percent year on year. As such, tools such as VoIP are likely to be more widely used than ever before.