Planning is key to the success of choosing the right VoIP phone system. Communication is the lifeblood of every company but taking the time to choose the right solution is often overlooked.
VoIP is the future of business communications. It can be up to 60% cheaper than a traditional phone system, it's quickly and infinitely scalable and includes a huge range of advanced features not available on traditional phone systems.
However before approaching solution providers take some time to answer the following questions and build your list of requirements.
Although you may think that all phones were created equally the features of a VoIP phone can be tailored to the job of each user. So whether you have sales, support, marketing or directors find out what their needs are and then find a phone and set of features to suit them. For example sales will need an expansion module to deal with a large phone book, support will need call recording and directors will need a VIP line and call routing via a PA or virtual receptionist.
The size and location of your office will dictate some aspects of the infrastructure required for your new phone system. However some decisions will be influenced by how your office operates.
Once you have your answers and a list of features that would be beneficial you will have a better idea of your requirements. This information will be invaluable when you start to approach phone system providers.
Lastly here are some quick do's and don'ts to consider when you’re planning your new phone system.
Once you have done your research and mapped your staff and office requirements you will be ready to work with your chosen telephony provider on creating your new phone system. You will then join the growing number of businesses that use a cloud-based phone system to improve their service and reduce their costs.
If you would like any help with planning your new business phone system contact us or call our team today and they will be happy to help - 0345 557 6100