When people in England have health questions, one of the first places many go to find answers is to NHS Choices. It was launched in 2007 and is the official website of the National Health Service. It provides an award-winning, comprehensive health information service with thousands of articles, videos and tools, helping visitors make the best choices about their health and lifestyle, as well as making the most of NHS and social care services in England.
NHS Choices is as comprehensive as it is popular. It includes hundreds of videos and more than 20,000 regularly updated articles on health and wellness to help visitors make choices about the ways they live.
With more than 48 million visits per month, they needed a solution to deliver the best service to their callers that would be able to handle the number of out-of-hour calls that come through and to improve the way in which NHS Choices took the calls, from the way patients were connected to departments to how doctors and professional could interact with patients. After speaking to a number of telecoms providers, Anil Passan, Senior Service Manager at NHS Digital was recommended to try Telappliant by an existing customer.
Just what the doctor perscribed.
“The support service has been great. Communication regarding maintenance has been on top. With Telappliant there were minimum times where support service was required, when it was needed, the support received was above satisfactory standards.”
Anil Passan, Senior Service Manager