When Douglas Stafford first approached Telappliant in 2007, the company was using BT's telephony services with a Cisco PBX. The system was expensive, inflexible and unable to accommodate the company's growing needs. More recently, Douglas Stafford has faced high charges for mobile phone calls with a separate supplier.
With high call volumes, Douglas Stafford wanted a cost-effective VoIP phone system that not only saved money, but also provided additional flexibility and functionality. Call monitoring and recording to improve customer service in conjunction with its mystery shopping service were particularly important requirements. Having conducted extensive market research, Douglas Stafford identified Telappliant's VoIPOffice™ Hosted telephony system as the best solution for their requirements.