They were looking for a telephony provider to help them transition from their existing legacy ISDN phone system to a more modern and cost effective SIP infrastructure.
By moving to a SIP based system they were aiming to save money on line rental and call costs and increase operational efficiency. As the company was experiencing rapid growth they needed a flexible provider that could accommodate their changing requirements and quickly scale up as their business expanded.
The team at Call Centre Ops appreciated the dedicated Account Manager that is responsible for their solution who took ownership of requests made and escalated to senior support staff when required. Since working with Telappliant Call Centre Ops have gone on to recommend our services to other business.
“Telappliant have provided an efficient and professional service form the beginning and we look forward to continued business growth enabled by their communications solutions”