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White papers

Telappliant is one of Europe's most knowledgeable VoIP service providers for business, with a team of highly qualified VoIP experts and almost a decade's experience delivering Internet telephony solutions to companies of all sizes.

The following white papers are available to download. Each paper has been written to enable readers to understand more about VoIP technology and how it can benefit their organisation.

Unified Communications for the Small or Medium-Sized Enterprise

March 2013

Three-quarters of senior managers experience delays from inadequate communication. Team performance, company efficiency and business competitiveness are frequently compromised because communications are not unified. By demolishing the barrier between the phone system and IT infrastructure, and by adding an additional layer of advanced capability, unified communications offers an easy to implement and simple to manage solution.

This white paper explains unified communications and analyses its benefits in the context of small and medium-sized enterprises (SMEs). It also covers six essential things you need to know and provides useful guidance on how to calculate the return on investment from a unified communications strategy.

The ITSPA Guide to Planning & Managing VoIP

March 2013

Voice over IP, or VoIP, is a technology increasingly popular in business for its ability to run voice communication over computer networks - including the Internet - and reduce costs.

This guide, created in conjunction with the Internet Telephony Service Providers Association (ITSPA), explains what VoIP is and how it can help your business. It also provides advice on planning a VoIP implementation and guidance on management, business continuity, security and compliance.

VoIP Telephony for Business:
Dispelling the Perceived Barriers to Switching

June 2012

Voice over Internet Protocol (VoIP) enables businesses to make and receive voice calls over the Internet. The technology is currently used by more than 40 per cent of UK businesses to reduce telephony costs and improve business efficiencies. Although a further 25 per cent of UK businesses have plans to review and implement VoIP within the next 12 months, independent research indicates there are still several perceived barriers to switching from a landline to VoIP services.

This white paper explores the perceived barriers and highlights the benefits of VoIP telephony for business.

Business Benefits of Fixed Mobile Convergence

November 2011

Business and mobile phones are synonymous. Yet, despite our mobile-centric society and the prevalence of mobile working, massive communication inefficiencies prevail.

This white paper examines the business benefits of fixed mobile convergence in overcoming these issues and explains how a SIM card can deliver substantial productivity gains by unifying communications and giving you access to an advanced telephone system from your mobile phone.