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VoIPOffice Hosted Professional

VoIPOffice™ Hosted Professional

From just £8.00 per user, per month (setup fees apply)

The advanced hosted telephony system for companies of all sizes.

Reduce your communication costs and unify your organisation, with up to 10,000 employees in multiple locations connected via the same high performance telephony platform. Set up a virtual receptionist with automatic call distribution, arrange audio conferences and monitor or record phone calls.

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Overview

Specifications

Video

Standard features

Up to 10,000 users
Connect up to 10,000 employees in multiple locations

Complimentary call credit
Get free call credit every month

Low cost phone calls
Make low cost calls to National, International and mobile telephone numbers.

Voicemail via email
Receive your voicemail messages as email attachments.

Assignable ring groups
Configure a group of extensions to ring when a number is called.

Audio conferencing
Arrange audio conferences with internal and external callers.

Unified communications
Integration of telephony with IM, presence, contact management and more (requires VoIPOffice Communicator Free Edition).

Presence
See whether your contacts are available before you call them (requires VoIPOffice Communicator Free Edition).

Click to dial
Click to dial telephones numbers in emails and web browsers (requires VoIPOffice Communicator Free Edition).

Call management tools
Manage your dialled, received, missed calls and voicemails using your computer (requires VoIPOffice Communicator Free Edition).

Music on hold
Play music to callers while they are on hold.

Softphone with video
Make and receive telephone calls using your computer, or take part in video conversations with other VoIP users (requires VoIPOffice Communicator Free Edition).

5 included SIP channels
Five SIP channels (VoIP phone lines) are included with VoIPOffice (expandable up to 120*)

Free calls to VoIP destinations
Make free phone calls to other VoIPOffice users (and users of other SIP-compatible VoIP services).

Devoted entirely to your business
No need to share access or routing with other companies.

IVR
Let callers select menu options using their telephone keypad.

Enhanced ACD queues
Automatically distribute inbound calls and let callers know their place in the queue.

Call forwarding
Forward calls to another extension.

Instant messaging
Take part in on-screen text chats with individuals or groups, using your computer (requires VoIPOffice Communicator Free Edition).

Contacts integration
Import contacts from Apple Address Book, Google Contacts and Microsoft Outlook (requires VoIPOffice Communicator Free Edition).

Screen popping
See who's calling you with a pop-up window on your computer desktop (requires VoIPOffice Communicator Free Edition).

Follow me
Transfer your call to another phone, to continue your conversation elsewhere.

Caller ID display
Select whether or not to display your Caller ID when making calls.

Wide range of handsets
VoIPOffice is compatible with a wide range of SIP-compatible IP phones (we also offer low-cost handset rental).

Optional features

Call recording
Keep a record of all conversations for later playback and analysis.

Call whispering
Coach staff on a call without the caller hearing.

Supervisor panel
Easily view call, queue and agent statistics.

CRM system integration
Automatically log calls within CRM systems such as NetSuite, Salesforce and Microsoft Dynamics (requires CTI client).

OrderlyStats reporting
View and analyse call statistics on a per-employee basis (requires OrderlyStats).

Call monitoring
Monitor conversations in real-time to improve your customer service.

Call barging
Take over a call seamlessly from another user.

Wallboard/screen statistics
Display call statistics on a wallboard or big screen.

OrderlyQ call management
Improve your call-back and queue management capability (requires OrderlyQ).

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* Additional SIP channels can be arranged, subject to advance notice.

Save money

Save at least 50% compared to legacy telephone systems.

Call anywhere in the world for a fraction of the usual cost.
Dial any other VoIPOffice extensions for free.
Avoid buying, installing and maintaining a hardware PBX.
Stop using expensive telephone and ISDN lines.

Enhance productivity

Simplify and improve the way your business communicates.

Automatically route calls to the most appropriate people.
Take part in instant message chats and video conference calls with colleagues.
Arrange audio conferences with internal and external callers.
Manage your contacts, calls and voicemails using your computer.

Increase flexibility

Work in the way (and the location) that suits you best.

Access your office phone line from any location.
Allow staff to work from home or on the move.
Easily configure the system using any web browser.
Add phone numbers, lines or extensions as required.

Improve customer service

Effortlessly improve customer satisfaction levels.

Avoid customers being frustrated by engaged lines.
Enable callers to easily reach the correct department.
Monitor and record calls for training purposes.
Publish local phone numbers for over 40 countries.

Savings

Users

Price

Setup

Call credit

Included

Handset rental

5 users	£59 / month	£50	£10 / month	5 extensions 5 SIP channels 1 IVR 1 ACD 5 ring groups	5 Aastra 6730i handsets* for £40 / month	Order
10 users	£99 / month	£100	£20 / month	10 extensions 5 SIP channels 1 IVR 2 ACD 10 ring groups	5 Aastra 6730i handsets* for £30 / month	Order
20 users	£179 / month	£200	£40 / month	20 extensions 5 SIP channels 2 IVR 3 ACD 20 ring groups	5 Aastra 6730i handsets* for £20 / month	Order
30 users	£264 / month	£300	£60 / month	30 extensions 5 SIP channels 2 IVR 3 ACD 30 ring groups	5 Aastra 6730i handsets* for £20 / month	Order
40 users	£339 / month	£400	£80 / month	40 extensions 5 SIP channels 2 IVR 3 ACD 40 ring groups	5 Aastra 6730i handsets* for £20 / month	Order
50 users	£419 / month	£500	£100 / month	50 extensions 5 SIP channels 3 IVR 4 ACD 50 ring groups	5 Aastra 6730i handsets* for £20 / month	Order
50+ users						Request a quote

All VoIPOffice solutions are subject to a minimum contract term.
* Handsets are fully preconfigured and ready to use. Alternative handsets are available. Larger quantities are available.