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VoIPOffice Hosted Call Centres

VoIPOffice™ Hosted for Call Centres

The hosted call management solution for small and large call centres.

Enjoy all the features of VoIPOffice Hosted Professional, with additional functionality created specifically for call centres. Static and dynamic call agents, unlimited queues, real-time statistics and comprehensive reporting mean you can efficiently manage inbound and outbound call campaigns.

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Overview

Specifications

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Standard features

Up to 10,000 users
Connect up to 10,000 employees in multiple locations

5 included SIP channels
Five SIP channels (VoIP phone lines) are included with VoIPOffice (expandable up to 120*)

Free calls to VoIP destinations
Make free phone calls to other VoIPOffice users (and users of other SIP-compatible VoIP services).

Devoted entirely to your business
No need to share access or routing with other companies.

IVR
Let callers select menu options using their telephone keypad.

Enhanced ACD queues
Automatically distribute inbound calls and let callers know their place in the queue.

Call recording
Keep a record of all conversations for later playback and analysis.

Call whispering
Coach staff on a call without the caller hearing.

Real-time monitoring and statistics
Monitor queue statistics and agent performance in real time.

Supervisor panel
Easily view call, queue and agent statistics.

Dynamic/static agents
Agents can sign into the system in different ways, depending on requirements.

Call forwarding
Forward calls to another extension.

Follow me
Transfer your call to another phone, to continue your conversation elsewhere.

Wide range of handsets
VoIPOffice is compatible with a wide range of SIP-compatible IP phones.

2 week deployment
Start using VoIPOffice within two weeks of placing your order

Complimentary call credit
Get free call credit every month (call credit value depends on the number of users)

Low cost phone calls
Make low cost calls to National, International and mobile telephone numbers.

Voicemail via email
Receive your voicemail messages as email attachments.

Assignable ring groups
Configure a group of extensions to ring when a number is called.

Audio conferencing
Arrange audio conferences with internal and external callers.

Call monitoring
Listen in on calls in real-time.

Call barging
Take over a call seamlessly from another user.

Skills-based routing
Route calls based on agent performance and ability.

Queue callback
Callers can receive an automatic callback when they reach the front of the call queue.

Least cost routing
Calls are automatically routed via the lowest-cost method.

Music on hold
Play music to callers while they are on hold.

Caller ID display
Select whether or not to display your Caller ID when making calls.

Optional features

Wallboard/screen statistics
Display call statistics on a wallboard or big screen.

CRM system integration
Automatically log calls within your CRM system (requires CTI client).

Screen popping
See who's calling you with a pop-up window on your computer desktop (requires CTI client).

OrderlyStats reporting
View and analyse call statistics on a per-employee basis (requires OrderlyStats).

Fixed mobile convergence
Extend your office extension to any 3G mobile handset (requires igen® Mobile).

Click to dial
Click to dial telephones numbers in emails, browsers or MS Office applications (requires CTI client).

OrderlyQ call management
Improve your call-back and queue management capability (requires OrderlyQ).

* Additional SIP channels can be arranged, subject to advance notice.

Save money

Save at least 50% compared to legacy telephone systems.

Call anywhere in the world for a fraction of the usual cost.
Dial any other VoIPOffice extensions for free.
Avoid buying, installing and maintaining a hardware PBX.
Stop using expensive telephone and ISDN lines.

Enhance productivity

Simplify and improve the way your business communicates.

Proactively manage agent performance.
Automatically route calls to the most appropriate agent.
Transfer callers to any agent, anywhere in the world.
Arrange audio conferences with internal and external callers.

Increase flexibility

Work in the way (and the location) that suits you best.

Access your office phone line from any location.
Allow staff to work from home or on the move.
Easily configure the system using any web browser.
Add phone numbers, lines or extensions as required.

Improve customer service

Effortlessly improve customer satisfaction levels.

Avoid customers being frustrated by engaged lines.
Enable callers to easily reach the correct department.
Monitor and record calls for training purposes.
Publish local phone numbers for over 40 countries.

Savings

Request a quote.

All VoIPOffice solutions are subject to a minimum contract term.