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VoIPOffice™ Hosted for Call Centres   
The hosted call management solution for small and large call centres. Enjoy all the features of VoIPOffice Hosted Professional, with additional functionality created specifically for call centres. Static and dynamic call agents, unlimited queues, real-time statistics and comprehensive reporting mean you can efficiently manage inbound and outbound call campaigns. Overview
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 Please wait while loading content...OverviewSpecificationsVideoStandard features Up to 10,000 users
Connect up to 10,000 employees in multiple locations  Complimentary call credit
Get free call credit every month.  Low cost phone calls
Make low cost calls to National, International and mobile telephone numbers.  Voicemail via email
Receive your voicemail messages as email attachments.  Assignable ring groups
Configure a group of extensions to ring when a number is called.  Audio conferencing
Arrange audio conferences with internal and external callers.  Call whispering
Coach staff on a call without the caller hearing.  Presence
See whether your contacts are available before you call them (requires VoIPOffice Communicator Free Edition).  Click to dial
Click to dial telephones numbers in emails and web browsers (requires VoIPOffice Communicator Free Edition).  Screen popping
See who's calling you with a pop-up window on your computer desktop (requires VoIPOffice Communicator Free Edition).  Call monitoring
Monitor conversations in real-time to improve your customer service.  Call barging
Take over a call seamlessly from another user.  Skills-based routing
Route calls based on agent performance and ability.  Queue callback
Callers can receive an automatic callback when they reach the front of the call queue.  Dynamic/static agents
Agents can sign into the system in different ways, depending on requirements.  Softphone with video
Make and receive telephone calls using your computer, or take part in video conversations with other VoIP users (requires VoIPOffice Communicator Free Edition).  Call forwarding
Forward calls to another extension.  5 included SIP channels
Five SIP channels (VoIP phone lines) are included with VoIPOffice (expandable up to 120*)  Free calls to VoIP destinations
Make free phone calls to other VoIPOffice users (and users of other SIP-compatible VoIP services).  Devoted entirely to your business
No need to share access or routing with other companies.  IVR
Let callers select menu options using their telephone keypad.  Enhanced ACD queues
Automatically distribute inbound calls and let callers know their place in the queue.  Call recording
Keep a record of all conversations for later playback and analysis.  Unified communications
Integration of telephony with IM, presence, contact management and more (requires VoIPOffice Communicator Free Edition).  Instant messaging
Take part in on-screen text chats with individuals or groups, using your computer (requires VoIPOffice Communicator Free Edition).  Contacts integration
Import contacts from Apple Address Book, Google Contacts and Microsoft Outlook (requires VoIPOffice Communicator Free Edition).  Call management tools
Manage your dialled, received, missed calls and voicemails using your computer (requires VoIPOffice Communicator Free Edition).  Real-time monitoring and statistics
Monitor queue statistics and agent performance in real time.  Music on hold
Play music to callers while they are on hold.  Follow me
Transfer your call to another phone, to continue your conversation elsewhere.  Supervisor panel
Easily view call, queue and agent statistics.  Caller ID display
Select whether or not to display your Caller ID when making calls.  Wide range of handsets
VoIPOffice is compatible with a wide range of SIP-compatible IP phones (we also offer low-cost handset rental). Optional features Wallboard/screen statistics
Display call statistics on a wallboard or big screen.  CRM system integration
Automatically log calls within CRM systems such as NetSuite, Salesforce and Microsoft Dynamics (requires CTI client).  OrderlyQ call management
Improve your call-back and queue management capability (requires OrderlyQ).  OrderlyStats reporting
View and analyse call statistics on a per-employee basis (requires OrderlyStats). compare versions* Additional SIP channels can be arranged, subject to advance notice. Save moneySave at least 50% compared to legacy telephone systems.
Enhance productivitySimplify and improve the way your business communicates.
Increase flexibilityWork in the way (and the location) that suits you best.
Improve customer serviceEffortlessly improve customer satisfaction levels.
SavingsAll VoIPOffice solutions are subject to a minimum contract term. VoIPOffice Hosted for Call Centres Screenshots
Home screen
Monitor queues
Statistics
Virtual Receptionist (IVR)
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