VoIP News: March 2009

British Telecom (BT) has launched a new device called the I-Plate, which is claimed to provide a boost towards the government's recently announced universal broadband pledge. Communications minister Lord Carter's Digital Britain report recently pledged to deliver broadband of a minimum speed of 2Mbps to all UK households by 2012. Developed by BT's Wholesale unit, the I-Plate can apparently enhance actual consumer broadband speeds to significantly higher levels.

Companies considering the deployment of Voice over Internet Protocol (VoIP) should first evaluate their existing infrastructure, a leading expert suggests. Speaking to Securitypark. co.

Nearly half of consumers in the UK are dissatisfied with the broadband experience they receive from internet service providers (ISPs), new research reveals. According to a survey of 12,000 users by price comparison site uSwitch, 42 per cent of consumers are not satisfied with their broadband service. The study revealed that Orange, AOL Broadband and BT were the lowest rated ISPs for customer satisfaction, while Sky Broadband, PlusNet and O2 were the highest.

Businesses introducing Voice over Internet Protocol (VoIP) to their call centre environments can cut costs and also put themselves ahead of the competition, a leading expert suggests. Rob Lith, chief executive of Connection Telecom, told South African newspaper the Times that an investment in IP-based telephony can bring various benefits to call centres. Mr Lith explained that VoIP can bring a solid return on investment but can also enable businesses to "place themselves comfortably ahead" of the competition.

As the global economic downturn continues to bite, more businesses are deploying Voice over Internet Protocol (VoIP) as a way to save money, a leading expert claims. Stephanie Viscusi, TMCnet. com assignment desk editor, said the need to trim costs is "vital for success", which is where VoIP is able to excel.