VoIP hardware 'is a must have for small businesses'

In these tough economic times small businesses must do all they can to survive and technology such as VoIP hardware can help them achieve this.

There are many technological solutions available yet some are more important and useful than others, meaning owners need to invest their money wisely and ensure they know the features and benefits of all the tools open to them.

VoIP solutions are one of the top ten options, according to vice-president of Primus Business Services Jeff Lorenz.

He wrote in an article for the Globe and Mail that VoIP hardware is beneficial in many ways, including reducing communications costs without sacrificing a good customer experience.

"For small businesses to remain competitive against larger corporations they must excel at customer service and adaptability, while keeping a strong hold on cost of goods sold. One of the most powerful ways small businesses are doing this is through the use of voice over IP technology," Mr Lorenz added.

VoIP provider snom recently claimed that what most businesses want is phones that are reliable and have a positive impact on productivity.