VoIP auto attendant 'can add business value'

Companies that deploy VoIP solutions and take advantage of the auto attendant feature can enjoy a number of benefits for their business, it has been suggested.

In an article for TMCnet, Rajani Baburajan stated that having a system that greets callers automatically and routes them to the correct department by presenting them with clearly defined options can increase a company's perceived professionalism.

"The auto attendant feature also helps you direct the calls to the right person or department in an efficient manner, eliminating the lengthy and wasteful 'hold' experience typical of the traditional phone systems," she added.

Ms Baburajan went on to remark that another VoIP feature, call forwarding, means that even when an employee is out of the office, the automated attendant can make sure the call gets through to them.

In a recent piece for Smart Business, ATW Management senior IT technician Jose Zamora suggested that integrating VoIP with existing communications tools such as email and mobiles is crucial for firms to succeed.