Businesses 'must be proactive' to keep VoIP quality high

Companies with VoIP hardware must stay one step ahead of the ever-changing world of technology to ensure they get the best out of it, an expert has claimed.

Writing for Tech News World, Amit Kapoor outlined the fact that modifications to network configurations, installation of new applications and fluctuating levels of voice traffic all influence VoIP call quality.

Mr Kapoor said for businesses, "a proactive approach to dealing with these inevitable conditions is absolutely necessary".

The expert added firms "seriously jeopardise" their ability to manage their VoIP systems efficiently without addressing call quality issues.

Performing "what if" assessments to determine how IT infrastructure will react to alternate conditions is invaluable to firms hoping to ensure consistent VoIP performance, he continued.

Writing for VoIP News, telephony analyst John Edwards recently stressed the importance of call security via encryption or transport layer security for enterprises wanting to keep their data private.