IP PBX favourite business VoIP flavour

IP PBX is the IP telephony solutions platform that European organisations are most likely to opt for, IDC has said.

A recent survey by the IT market intelligence firm found that over 36 per cent of the companies polled had adopted IP PBX managed services.

This was followed by broadband-based VoIP solutions and dedicated hosted telephony, according to the Evolution of IP Telephony in Western European Vertical Markets: An IDC Survey.

The IDC report also found that, while over seven in every ten businesses are aware of IP telephony, familiarity is very different depending on business type.

While 80 per cent of companies in healthcare, transport, and manufacturing are familiar with VoIP, only 60 per cent of media, government, retail/wholesale, and utilities/oil and gas organisations are.

However, VoIP adoption is almost the same across all business types, with uptake ranging between 18 to 28 per cent in seven out often sectors.

Healthcare and transport are the only sectors with an adoption level over 30 per cent.

Hosted PBX is being adopted by enterprises to meet their VoIP needs because of the business-specific benefits it can offer, market intelligence company In-Stat said recently.