Unified communications to dominate UK IP telephony solutions

Unified communications is a buzzword that will dominate 2010 and the VoIP solutions that are offered within it, according to an expert.

George Bardissi, writing for thereporteronline.com, pointed to the term, which stands for the integration of disparate communications systems, as being a key driver for communication technologies, including IP telephony solutions, in 2010.

Unified communications has also been identified as a key method to be used to reduce costs. By implementing a coherent unified communications strategy companies can make savings through increased efficiency while also maintaining a resilient communications network.

Companies can enhance their unified communications by cutting down on unnecessary communications infrastructure and exploring low-cost, high-return pathways, such as VoIP.

To prepare for the growing dominance of unified communications and, by extension, VoIP companies should make sure that their CTO (chief technology officer) is aware of the various VoIP products available on the market and that budgets for 2010 and 2011 factor in investments in unified communications.

One of the key drivers of the expansion of unified communications is thought to be the growing mobility of the average workforce and the corresponding desire to work from home or while on the move.

To cope with this, companies should make sure that they have a solid VoIP pbx in place, to better route the calls coming in from their workforce.