Broadband.co.uk: Quality of customer service differs across country

The quality of customer service experienced by web users differs across the country and is better in some regions than in others, according to an expert website.

While research from comparison website uSwitch.com found that customers spend £6 million every year calling customer support phone lines, Edd Dawson, editor of Broadband.co.uk, said experiences differ across the country and between internet service providers (ISPs).

He said some ISPs try to get more users onto their network than their competitors and so inevitably the number of problems their customers experience will rise.

Mr Dawson said: "There are big variations in the technology that is provided to people with broadband and it depends on who your provider is and where you live."

The broadband expert added people using copper wiring in rural areas of the UK are likely to have more technical problems with features such as download speeds and VoIP solutions than people using fibre optic networks in large cities.

Technical support lines in the UK receive almost 2,000 calls every hour, according to figures from uSwitch.com.