VoIP 'developing as part of unified communications'

While VoIP has for some time offered cost savings to users, some figures in business have had concerns over issues such as sound quality.

However, technology is continuing to advance, thanks in part to unified communications now driving further development, one expert argues.

Andrew Doyle, sales director at GN Netcom told Call Centre Helper that VoIP telephony is now bringing a range of benefits to different businesses.

Aside from cost saving, VoIP provides greater flexibility, offering a platform that can adapt and grow with a business, said Mr Doyle.

VoIP can also be the first step in introducing a unified communications solution, he said, which in turn can help to control productivity and costs more effectively.

Nonetheless, before implementing a VoIP solution, businesses should consider a number of factors, he advised. Checking that a network has the speed and capacity to cope with voice is an important first step, he said.

Other issues include checking security is up to standard and that decent headsets are being used for the calls.

VoIP does not only work for businesses though. Earlier this month, Young Money noted that the service can be a cost-effective way for students to call home while away at university.