Fall in number of complaints about ISPs

There was a year-on-year fall of almost 17 per cent in the number of complaints against internet service providers (ISPs) between January and June this year, new figures reveal.

Just under 6,260 people lodged complaints about ISPs with the advice service Consumer Direct, meaning internet providers fell to the bottom of the top ten list of the companies receiving the most complaints in the UK.

More people now consider broadband access to be a utility as important to them as water or electricity and a fast connection can enable efficient usage of VoIP hardware, while facilitating quicker media downloads from the internet.

Despite this, many homeowners in the UK still lack a connection, but the government has sought to address this with the publication of the Digital Britain report, which pledges to connect every property to a service of at least two megabits per second by 2012.

Installing fibre optic networks in rural areas will be much more expensive and so alternative plans are being considered for these regions, such as using wireless networks or even satellite technology.




Posted on: 2009-07-31, in: Broadband

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