Infonetics: VoIP solutions to proliferate in coming years

Research firm Infonetics says the popularity of VoIP solutions is set to become more widespread in the coming years, according to destinationcrm.com.

Diane Myers, an analyst with Infonetics, said the popularity of VoIP solutions grew by more than 30 per cent through the course of 2008 and the technology's influence is likely to expand even further.

Ms Myers said many businesses will adopt VoIP hardware in order to hold onto their customer base more effectively and retain a competitive edge within the wider economy.

The analyst told the website: "If you look in the not-so-distant future, VoIP is going to reach an inflection point in which more traffic will go over VoIP than [over] circuit switch."

She went on to say that mobile could prove a more popular choice for customers if their providers do not take the decision to adopt VoIP solutions in the near future.

In related news, over 60 per cent of UK businesses are embracing remote working opportunities, according to research from Citrix Online.