Many businesses remain unsure about the benefits of VoIP

Despite the well documented cost-cutting and operational benefits of VoIP, many companies are still yet to introduce the technology, it has been claimed.

Michelle Robart, editor of leading technology website TMC, has said that many businesses remain unsure about introducing unified communications.

Ms Robart explained that popularly cited reasons for this include fears about implementation costs, as well as issues pertaining to quality and possible network security risks.

She continues to suggest that if companies are unable to "grasp" how VoIP can increase performance and boost efficiency and return on investment, then "they are less likely to deploy the technology".

"It is for these reasons that VoIP suppliers must make educating their customers about the benefits of VoIP and why it makes sense to add this technology to their business," she adds.

According to a recent report by the Independent, Jenny Boyce was able to effectively set up her business Vertigo Communications thanks to the deployment of VoIP.