New system aims to help VoIP traffic problems

A new system which allows companies using IP telephony solutions to test their own VoIP phones has been unveiled by Tektronix Communications.

The system, called Zoey, is designed to be integrated with the customer care facilities from the VoIP provider to reduce the time taken to repair problems.

As legacy IP networks were not designed for heavy VoIP traffic businesses can experience problems with their VoIP phones - Zoey allows users to identify the problem before they call the helpdesk, saving valuable time.

"Having the right test tool for the job is essential," said vice president and general manager of network management at Tektronix Communications, Mark Driedger.

"Zoey provides end-to-end visibility in mixed circuit and packet environments and is an ideal tool that will support end-users and reduce the amount of time spent on the line with customer call centres."

The problem of legacy networks is a big one in the UK and companies have even looked to the sewers for a solution.

H2O Networks are one such company investing in the idea, with the cities of Bournemouth and Dundee soon to have a sewer-based fibre-optic broadband network installed, capable of speeds up to 100Mbps.