Empire Cinemas to install VoIP

Empire Cinemas, a national theatre chain, is planning to install a new VoIP system that will save the firm around £100,000 in the first year alone.

The telephony solution will provide a flexible, integrated communication network linking the chain's head office and 17 theatres across the UK. It will also facilitate an improved customer service by offering a unified system to answer all enquiries and bookings.


The VoIP hardware is expected to be easier to use and more efficient than Empire's existing PBX network, while simultaneously generating revenue through new number systems.

Julian Timm, head of IT at Empire, praised the hardware for its simplicity and for providing significant cost savings.

He said: "The financial benefits speak for themselves and were certainly a factor that could not be ignored. We envisage we will save almost £100K over the first 12 months which includes substantial line rental, maintenance and call cost reductions."