Management key to VoIP success

Good management plays a crucial role in ensuring VoIP solutions deliver the best possible performance, according to new research by Aberdeen Group.

The report - entitled Benchmarking VoIP Performance Management - found that well-managed VoIP service can deliver 93 per cent higher quality than neglected services, while they are also four times more likely to see a reduction in call failure rates.

Aberdeen Group claims that efficiency can be improved by employing suitable technology aids, which provide an insight into VoIP performance and the ability to prioritise network traffic and resolve problems.

The research also found that firms are investing significantly in VoIP, with 48 per cent of end-points IP enabled, in order to save on telecommunications costs and take advantage of the technology's features.

Bojan Simic, research analyst at Aberdeen, noted that VoIP rollout had saved organisations 21 per cent in telecoms costs.

However, Mr Simic added in a Friday statement that proper management is key to maximising VoIP efficiency.

He said, "Organisations that do not have technology tools for managing VoIP performance are experiencing significantly greater amounts of VoIP service downtime than are those who are deploying tools for visibility into VoIP performance, prioritisation of network traffic, and troubleshooting and resolving potential issues with VoIP performance."