Choose VoIP to connect multiple, remote branches, says expert

Connecting multiple branches, mobile workers and remote sales offices over an existing company network is the "main reason" for small businesses to choose voice over internet protocol (VoIP) telephony systems, an expert has said.

Brian Solomon, a web editor for TMCnet specialising in internet protocol communications, call centres and customer relationship management, wrote on the site that one of the benefits VoIP offers operations with multiple locations is that they can direct calls over their existing internal network, eliminating the need for separate phone lines.

Furthermore, a VoIP system allows a company to call any of its locations on the network through an extension - wherever they are - for free.

"For businesses with hefty monthly long distance charges for calls between locations, that can be a very attractive reason to upgrade," Mr Solomon commented.

And, with VoIP, employees at every branch on the network are able to access all the features of the company's phone system.

TMCnet recently said the benefits of VoIP telecommunications were making it the "backbone" of 21st century enterprise communication.