Telappliant given ISO certification

Small businesses can now be even more confident when purchasing IP telephony solutions from Telappliant after the firm announced it has been given ISO 9001:2000 certification.

The VoIP provider has become one of just 150,000 firms worldwide to have achieved the status - which recognises companies for their consistent working practices.

ISO 9001 is certification that a company has passed the independent quality audit it must take every year to maintain its status. Telappliant have been awarded with the most recent 2000 version which combines three standards into one.

The new status is good news for small businesses planning to use one of Telappliant's services as it guarantees that the products are of a high standard.

Omar El-Jundi, head of business operations, said: "We are extremely pleased to gain this worldwide certification status.

"Our internal operations, account and support procedures have always been well maintained and strictly adhered to so that we can always provide customers with the best possible service.

"ISO 9001 certification is a guarantee to our customers that we are committed to ensure high quality processes and procedures continue to keep us ahead of our competitors."

Core quality management principles covered by ISO 9001 include customer focus, leadership, people involvement, continual improvement, a factual approach to decision making and a mutually beneficial supplier relationship.