OrderlyQ Call Management

Ensure your callers are left satisfied with your service, not hanging on the line! Improve caller satisfaction, customer loyalty, agent morale and sales revenue with OrderlyQ.

Answer more callers without hiring additional staff
Reduce caller wait times
Slash call abandonment rates
Eliminate complaints about queuing

OrderlyQ will instantly improve your call-back and queue management ability. So your customers will never have to wait on hold.

It is automatically deployed whenever there are more incoming calls than agents available. Instead of hearing the engaged tone or waiting on hold, callers are given an estimated wait time and advised to hang up and call back after that time has elapsed. When they call back, they are recognized by the system and restored to the front of the queue for immediate service.

OrderlyQ can be deployed within minutes and needs no additional hardware. Discover how much you could save with our ROI Calculator.

OrderlyStats Reporting Suite

It's important to understand the factors that drive performance in your call centre. OrderlyQ comes with OrderlyStats, an intuitive reporting suite that puts this vital information at your fingertips.

Assess the impact of new systems and modifications
Reward high-performing personnel
Identify agents in need of training
Handle periods of high demand by adapting shift times

With OrderlyStats, you can view call routing capabilities on an agent-by-agent basis, or monitor the performance of the call center as a whole. Furthermore, valuable insights into customer behaviour and call trends can be learned and shared throughout your company.

Comprehending your callers' needs leads to higher satisfaction and a more profitable business, so start making the most of your call center today.

OrderlyStats is also available as a separate product. For pricing information, please contact us on 0845 004 4042.