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| Free Broadband Free Broadband :: £40 Broadband setup fee applies. If you cancel VoIPOffice within the first 12 months, you will be charged a £16.99 per month broadband fee for the remainder of the 12 month period. Offer valid until 31st March 2012. |
 Find out more |
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Find out more |
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Find out more |
| Number of Users Number of Users :: The number of users that the system can scale to. |
Up to 1000 |
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Up to 1000 |
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Up to 1000 |
| Customer Site Platform Customer Site Platform :: Is the solution based on site or hosted by Telappliant at its datacentre. |
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Dependent on version |
| Multi Site Deployment Support Multi Site Deployment Support :: Is the system suited to addressing the needs of users across multiple sites? |
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| Ideally Suited For Ideally Suited For :: The type of company layout that the system should ideally be used for. |
Multiple sites |
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Single large site |
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Dependent on version |
| Capital Expenditure Capital Expenditure :: The level of the initial upfront cost outlay. |
Low |
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High |
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Dependent on version |
| Monthly Charge Monthly Charge :: Is there a monthly charge associated with the use of the system. |
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| Complimentary Call Credit Complimentary Call Credit :: An amount of call credit supplied with the service, which is offset against the usage charges, on a monthly basis. |
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| Free calling to VoIP destinations Free calling to VoIP destinations :: Free calls to other VoIP users anywhere in the world. |
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| Incoming Numbers Included Incoming Numbers Included :: Whether a UK Geographic number will be included. |
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| Included SIP Channels Included SIP Channels :: Whether a 5 channel talkAssure™ SIP Trunk package will be included. |
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| Enhanced ACD Queues Enhanced ACD Queues :: All or some of the incoming calls can be configured to be placed in an ACD Queue, which tells the caller their current position in relation to other callers. |
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| Monitor Queues Monitor Queues :: Ability to monitor status of queues on the system. |
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| IVR IVR (Virtual Receptionist) :: A virtual receptionist to help your calls be answered as effectively as possible. Callers select how to be routed by selecting the appropriate number on the keypad. |
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| Call Recording Call recording :: Keep recordings of conversations for later playback and analysis. |
Optional |
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| Call Monitoring Call Monitoring :: Allows you to monitor calls in real time, and is useful as a training tool. |
Optional |
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| Call Barging Call Barging :: Take over a call seamlessly when required from other users on the system. |
Optional |
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| Call Whispering Call Whispering :: Coach staff on a call without the caller hearing. |
Optional |
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| Pause/Unpause Call Recording Pause/Unpause Call Recording :: Option to switch call recording on/off, such as when dealing with sensitive information. |
Optional |
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| Audio Conferencing Audio Conferencing :: A facility to allow up to 10 people to talk in a virtual conference room. |
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| Voicemail to Email Voicemail to Email :: Voicemail messages are sent directly to a specified email address as a sound file attachment. |
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| Unified Messaging Unified Messaging :: The integration of different types of electronic messages (e.g. voice, fax, email) into a single mailbox or inbox, making it more convenient for the user to access. |
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| Least Cost Routing Least Cost Routing :: The process that provides customers with the lowest cost telephone call costs by routing via the best method. |
Optional |
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| Wallboard Display Application Wallboard Display Application :: An application which call centres use to view call statistics on a wall board display. |
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Optional |
| Supervisor Panel Supervisor Panel :: An application which provides Call Centre supervisors with the ability to monitor call statistics and agent performance. |
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| Queues Callback Queues Callback :: An application which provides Call Centre supervisors with the ability to monitor call statistics and agent performance. |
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| Dynamic / Static Call Centre Agents Dynamic / Static Call Centre Agents :: These are different ways in which agents can sign in to the system. |
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| Skills Based Routing |
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| Queue and Agent Statistics Queue and Agent Statistics :: Comprehensive queue statistics reports. The reports help achieve better customer service by forecasting call volumes, calculating agent requirements and comparing results with expectations. |
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| Real Time Queue Monitoring Real Time Queue Monitoring :: Agents Monitoring - Agent monitoring allows authorised users to keep track of status and traffic in each queue. |
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| Compatibility with OrderlyQ Compatibility with OrderlyQ :: OrderlyQ is an optional service which deploys automatically whenever there are more incoming calls than agents. Instead of waiting on hold (or hearing the engaged tone), callers are given an individual estimated wait time, and advised to hang up and call back after that time. When they call back, the system recognises the caller and restores the caller to the front of the queue for immediate service. |
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| Available Softphone Available Softphone :: A softphone is a software program for making telephone calls over the Internet using a general purpose computer, rather than using dedicated hardware. |
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| CRM Integration CRM Integration :: Integrating CRM applications with the VoIPOffice solution. |
with CTI client** |
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with CTI client** |
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with CTI client** |
| Click to Dial Click to Dial :: Click-to-dial allows numbers to be dialed from emails, Microsoft Office applications, web pages or any electronic data form, with a single click. |
with CTI client** |
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with CTI client** |
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with CTI client** |
| Screen Popping Screen Popping :: Before you pick up a call, know who is calling you with a helpful pop-up screen. |
with CTI client** |
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with CTI client** |
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with CTI client** |
| Management and Administration Management and administration :: Enables users to make changes and add additional options to the service via the control panel. |
Online portal |
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Online portal |
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Online portal |
| Connectivity to Legacy Lines Connectivity to Legacy Lines :: Integration with legacy analogue and ISDN circuits. |
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Dependent on version |
| Emergency Services Access |
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| Ease of installation Installation Method :: How installation will take place. |
Hosted at datacentre |
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Installed on site |
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Installed on site |
| Minimum Contract Length Minimum Contract Length :: Contract period for the service. |
12 months |
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12 months |
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12 months |
| Deployment Time Deployment Time :: The time in which it takes for installation of the service from placing the order. |
1 week |
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2 weeks |
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2 weeks |
| Technical Support Technical Support :: Is technical support available as part of the service or as an additional option. |
included in monthly fee |
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annual support contract |
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Dependent on version |
| Supported protocols Supported protocols :: List of compatible protocols and codecs. |
G.711 ulaw, G.711 alaw
G.729, GSM, iLBC
Speex, G.726 |
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G.711 ulaw, G.711 alaw
G.729, GSM, iLBC
Speex, G.726 |
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G.711 ulaw, G.711 alaw
G.729, GSM, iLBC
Speex, G.726 |
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* VoIPOffice for Call Centres is available in both Hosted and Enterprise versions
** This is available as a separate product license. Please visit VoIPOffice™ CTI Professional for further details
*** £40 Broadband setup fee applies. Offer valid until 31st March 2012.
