Telephone Systems
VoIPOffice™ is a feature-rich, flexible and cost-effective business telephone system.
VoIPOffice offers crystal-clear call quality, low call tariffs and a multitude of features that enable your business to communicate more effectively. It's a fully hosted solution, eliminating the need to purchase, install and maintain expensive telephony hardware.
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VoIPOffice Hosted Professional is the advanced hosted telephony system for companies of all sizes.
Reduce your communication costs and unify your organisation, with up to 10,000 employees in multiple locations connected via the same high performance telephony platform.
Set up a virtual receptionist with automatic call distribution, arrange audio conferences or send instant messages. Connect your phone to your PC to dial numbers on any website or instantly call contacts. Home and mobile workers have access to an office phone line wherever they are.
- Feature-rich, enterprise-grade VoIP service
- Up to 10,000 users in multiple locations
- 80 concurrent calls over a single connection
- From just £8.00 per user, per month
VoIPOffice Hosted Lite is the entry-level hosted telephony service for small businesses.
Make low-cost calls to anywhere in the world, increase your productivity and improve customer service levels. Next-generation features such as call queuing, ring groups and unified messaging allow you to communicate more effectively than your larger competitors.
- Low-cost, high-functionality VoIP service
- Up to 20 users in multiple locations
- 3 concurrent calls (expandable to 5)
- Just £5.00 per user, per month
VoIPOffice Hosted for Call Centres is the hosted call management solution for small and large call centres.
Enjoy all the features of VoIPOffice Hosted Professional, with additional functionality created specifically for call centres. Static and dynamic call agents, unlimited queues, real-time statistics and comprehensive reporting mean you can efficiently manage inbound and outbound call campaigns.
- VoIP service with extra call centre features
- Up to 10,000 users in multiple locations
- 80 concurrent calls over a single connection
- From just £20.00 per user, per month
VoIPOffice can also be deployed as an on-site, resilient network appliance, suitable for businesses with 50+ employees.
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| Price per user |
£5.00 |
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From £8.00 |
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From £20.00 |
| Number of users Number of users :: The number of users that the system can scale to. |
3-20 |
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3-10,000 |
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3-10,000 |
| Included extensions Included extensions :: The number of telephone extensions included with the service. |
Qty depends on package |
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Qty depends on package |
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Qty depends on package |
| Included SIP channels Included SIP channels :: The number of SIP channels (VoIP phone lines) that are included with VoIPOffice. |
3 |
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5 |
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5 |
| Maximum supported SIP channels Maximum supported SIP channels :: The maximum number of SIP channels that are supported by VoIPOffice. |
5 |
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120* |
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120* |
| Complimentary call credit Complimentary call credit :: The amount of monthly free call credit included with VoIPOffice. |
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Up to £100 |
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Up to £100 |
| Free calls to VoIP destinations Free calls to VoIP destinations :: Make free phone calls to other VoIPOffice users (and users of other SIP-compatible VoIP services). |
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| Low cost phone calls Low cost phone calls :: Make low cost calls to National, International and mobile telephone numbers. |
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| Devoted entirely to your business Devoted entirely to your business :: No need to share access or routing with other companies. |
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| Voicemail via email Voicemail via email :: Receive your voicemail messages as email attachments. |
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| Call forwarding Call forwarding :: Forward calls to another extension. |
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| Music on hold Music on hold :: Play music to callers while they are on hold. |
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| Follow me Follow me :: Transfer your call to another phone, to continue your conversation elsewhere. |
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| Caller ID display Caller ID display :: Select whether or not to display your Caller ID when making calls. |
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| Suitable for multi-site deployment Multi-site deployment :: Access your VoIP phone lines from multiple locations (requires Internet access in each location). |
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| Wide range of handsets Wide range of handsets :: VoIPOffice is compatible with a wide range of SIP-compatible IP phones. |
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| IVR IVR (virtual receptionist) :: Let callers select menu options using their telephone keypad. |
1 |
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Qty depends on package** |
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Qty depends on package** |
| Assignable ring groups Assignable ring groups :: Configure a group of extensions to ring when a number is called. |
1 (up to 3 max***) |
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Unlimited |
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Unlimited |
| Call queues Call queues :: Automatically distribute inbound calls and let callers know their place in the queue. |
Basic |
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Advanced |
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Advanced |
| Enhanced ACD queues Enhanced ACD queues :: Automatically distribute inbound calls and let callers know their place in the queue. |
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Qty depends on package∞ |
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Qty depends on package∞ |
| Unified communications† |
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| Softphone with video† |
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| Instant messaging† |
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| Presence† |
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| Contacts integration† |
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| Call management tools† |
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| Click to dial† |
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| Screen popping† |
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| Audio conferencing Audio conferencing :: Arrange audio conferences with internal and external callers. |
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| Compatible with OrderlyQ & OrderlyStats OrderlyQ / OrderlyStats :: Improve your call-back and queue management capability (requires OrderlyQ). View and analyse call statistics on a per-employee basis (requires OrderlyStats). |
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| Compatible with predictive diallers Compatible with predictive diallers :: Use VoIPOffice with third-party predictive dialler solutions. |
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| Real-time monitoring & statistics Real-time monitoring & statistics :: Monitor queue statistics and agent performance in real time. |
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| Skills-based routing Skills-based routing :: Route calls based on agent performance and ability. |
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| Supervisor panel Supervisor panel :: Easily view call, queue and agent statistics. |
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| Queue callback Queue callback :: Callers can receive an automatic callback when they reach the front of the call queue. |
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| Dynamic/static agents Dynamic/static agents :: Agents can sign into the system in different ways, depending on requirements. |
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| Call recording & monitoring Call recording & monitoring :: Keep a record of all conversations for later playback and analysis. Listen in on calls in real-time. |
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Optional |
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| Call whispering & barging Call whispering & barging :: Coach staff on a call without the caller hearing. Take over a call seamlessly from another user. |
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Optional |
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| Wallboard/screen statistics Wallboard/screen statistics :: Display call statistics on a wallboard or big screen. |
Optional |
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Optional |
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Optional |
| CRM system integration∇ |
Optional |
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Optional |
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Optional |
| Supported protocols Supported protocols :: List of compatible protocols and codecs. |
G.711 ulaw, G.711 alaw
G.729, GSM, iLBC
Speex, G.726 |
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G.711 ulaw, G.711 alaw
G.729, GSM, iLBC
Speex, G.726 |
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G.711 ulaw, G.711 alaw
G.729, GSM, iLBC
Speex, G.726 |
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* Additional SIP channels can be arranged, subject to advance notice.
** Additional IVRs: £5 per month.
*** Additional ring groups: £5 per month.
∞ Additional ACD queues: £5 per month.
† Requires VoIPOffice Communicator Free Edition.
∇ Requires CTI client.
VoIPOffice can also be deployed as an on-site, resilient network appliance, suitable for businesses with 50+ employees.
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Features
Benefits
Savings
Pricing
Screenshots
Comparison
White Paper
Support
Download
" We have been able to port calls anywhere in the world to remote workers working in different time zones. "
247 Spares Network
" Extremely cost-effective, scalable and reliable. "
AngloINFO
" It has dramatically reduced our call costs and improved the mobility and efficiency of our organisation. "
British Amateur Gymnastics Association
" An excellent service that has transformed our business. We now have an enterprise level phone system with no capital outlay. "
Expert Systems
" The feature list has grown and grown and allows us to manage our communications needs with very little effort. "
Fintec Associates
" Delivers the functionality and low call costs I was promised without requiring any degree of in-house technical knowledge. "
Let's Get Digital
" Comprehensive and easy to manage. "
MS Research
" Corporate grade service at consumer prices - head and shoulders above the competition. "
News on News
" This solution has resulted in more productive staff that can use remote extensions to work from home seamlessly. "
Serenata Flowers
" We are extremely happy with the solution put in by Telappliant and the ongoing support that we were looking for. "
Vibrant Media
" The cost went down, the productivity went up and Telappliant helped us achieve that with the minimum fuss and inconvenience. "
Vitalsoft
Trial
All VoIPOffice solutions are subject to a minimum contract term.
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