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Insight™ Portal

Designed exclusively for channel partners looking to resell VoIP services, the new Insight™ portal from Telappliant provides you with everything you need to become an ITSP. With a host of application modules you can now offer a multitude of advanced telephony services to your expanding customer base.

Are you looking to provide VoIP services to your customer base and want to work with one of the leading service providers in the UK? Become an Internet Telephony Services Provider with Telappliant.

Application modules

Insight™ is built on a modular infrastructure allowing you to select feature modules that complement your feature base and that your customers' demand. Click on the appropriate button below for more information.

Insight Call Shop

Insight

Call Shop Module (CSM)

Call shops allow visitors, tourists and students a low cost way to make telephone calls. Telappliant provides all the equipment and Internet connectivity you need to operate a call shop business. The Insight CSM provides multi-user management and comprehensive booth control, with daily sales reporting, allowing you to gain full visibility of your operations from afar. Insight CSM is invaluable to multiple call shop owners since it leverages web flexibility to provide a single view of all your business operations.

Insight Calling Card

Insight

Calling Card Module (CCM)

From batch PIN generation to sales report generation you can now provide a fully operational calling card service. A user portal also allows your customers to view their account information online. Unique to Insight, CCM provides you with the added flexibility of interconnecting with your chosen carriers, increasing profit margins and routing capabilities.

Insight Hosted Tepephony

Insight

IP PBX Hosted Telephony Module (HTM)

Insight HTM is suited for small businesses looking to replace their new or existing telephone system with a hosted version. Ideal for remote workers, the Insight BTM provides advanced features such as flexible call routing, voicemail to email, audio conferencing, auto-attendant and queuing all easily configurable from an administration portal. Unique to Insight is the rating of all telephone calls, allowing you to keep track of costs at all times.

  • ANI Callback
    Traditional method of calling a busy number, signalling Insight to call you back and providing you with a dial tone.
  • SMS Callback
    Utilise text messages for generating two-way telephone calls.
  • Web Callback
    By entering contact and destination numbers into a web page you can establish 2-way calls when on the move. With a mobile version you can even utilise web callback using GPRS access from your mobile phone.

Insight Broadband Telephony

Insight

Broadband Telephony Module (BTM)

Ideally suited for a residential customer base, the BTM allows you to provide single line VoIP services to your customer base. With its sophisticated Callback services you can provide customers with a number of ways to consume minutes when a VoIP connection may not be available.

Insight Hospitality Management

Insight

Hospitality Management Module (HMM)

The hotel management module enables hotels to give their guests the capability to make calls from the hotel without the worry of a too expensive hotel bill at the end of their stay.

Providing full room control and the ability to integrate with existing hotel billing applications, Insight HMM provides an easy way for you to benefit from VoIP technology with low calling rates and flexible routing capability.

Insight™ is built on the same standards as the rest of the Telappliant VoIP network so you can be confident of a robust and scalable service at all times. With its multi-tenant capability Insight™ customers have access to full system management via a globally accessible web administration portal.

Insight™ is available as either co-branded or fully branded versions, providing you with a low barrier to entry into the VoIP services market. Each application module provides a fully branded user web portal which provides your customer's with up to the minute service information. You make the decisions on the services you want to offer your customers, and we'll provide the expertise and a proven VoIP network to make our partnership a success.

Features

Insight™'s multi-tenant capability provides you with the flexibility to cater for a diverse customer base. It gives you maximum control allowing your customers to enjoy the benefits of a superior VoIP service.

Multi-Tennant Features Table

Service Provider Service Reseller End User
Own trunk Yes No No
Rebranding Yes No No
Autoprovisioning Yes No No
Online payment Yes No No
Multi-agent Yes No No
Customer portal Yes Yes Yes
Admin portal Yes No Yes

Management Features Table

Residential Callshop IP PBX CallingCard Hotel
Customer care portal Yes Yes Yes Yes Yes
Auto Provisioning Yes No No Yes No
Online payment Yes No Yes Yes No
Sales reporting Yes Yes Yes Yes Yes
Call records Yes Yes Yes Yes Yes
Multi-level access No Yes No No Yes
Tariff Management Yes Yes Yes Yes Yes

Service Features Table

Residential Callshop IP PBX CallingCard Hotel
Outbound calls Yes Yes Yes Yes Yes
Inbound Calls (DID) Yes Yes Yes Yes Yes
Peer to peer calls Yes No Yes Yes No
Voicemail No No Yes No No
Call Queue No No Yes No No
IVR/Auto Attendant No No Yes No No
Music on Hold No No Yes No No
Extensions No No Yes No No
CallBack (sms,ani,web) Yes No No Yes No

Business Benefits

The benefits of Insight™ are wide ranging. You can create your service, to your own specifications.

  • Option of co-branded and fully branded versions
  • Multiple service modules
  • Multi-tier billing
  • Web administration and management system
  • Web flexibility to provide a single view of all your business operations
  • Modular architecture
  • PayGro - Your costs only increase when your business does
  • Least cost routing - choose your own carrier for call termination
  • Scalability - highly scalable infrastructure built on the Telappliant voice over IP network
  • Various levels of business support
  • Low contract period
  • Rapid-time-to-market and a low cost barrier to entry
  • Easy integration with various TDM/PSTN and VoIP networks
  • Supports SIP protocol for widest VoIP product compatibility

Pricing

Insight™ provides channel partners with a unique pricing model, based on system usage. Partners are also able to terminate minutes with their own carriers making Insight™ one of the most cost effective VoIP solutions.

Support

Telappliant Insight™ has a variety of business support packages available, ranging from office hours to 24/7 support.


Our Products:

Partner Services:

Telappliant Ltd.

Telappliant is one of the most established internet telephony companies in the UK, supplying VoIP business solutions for over the past 5 years. We operate our own VoIP telephony network and have a comprehensive portfolio of business telephone solutions.