Telappliant igen® Mobile

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Key features of igen®

Number of Handsets Number of Handsets :: The number of handsets that the system can scale to.	Unlimited		—
Monthly Charge Monthly Charge :: A monthly charge associated with the use of the system.
Incoming Numbers Included Incoming Numbers Included :: Whether a UK Geographic number will be included.
Add Additional Multiple Geographic Numbers Multiple Geographic Numbers :: Assign 1 or more geographic telephone number from anywhere in the world to your igen® extension.
Included SIP Channels Included SIP Channels :: Whether a 5 channel talkAssure® SIP Trunk package will be included.
Short Code Extension-Extension Dialling 4-digit Extension Dialling :: Use short code, extension-extension dialling for internal calls.
SMS Send/Receive SMS Send/Receive :: Send and received SMS messages.
Internet Access Internet Access :: Mobile internet on your phone.
IVR IVR (Virtual Receptionist) :: A virtual receptionist to help your calls be answered as effectively as possible. Callers select how to be routed by selecting the appropriate number on the keypad.
Ring Groups Ring Groups :: Includes ring/hunt groups, time of day routing.
Enhanced ACD Queues Enhanced ACD Queues :: All or some of the incoming calls can be configured to be placed in an ACD Queue, which tells the caller their current position in relation to other callers.	Optional
Monitor Queues Monitor Queues :: Ability to monitor status of queues on the system.	Optional
Call Recording Call Recording :: Record all calls whether they are incoming or outgoing.	Optional
Call Monitoring Call Monitoring :: Allows you to monitor calls in real time, and is useful as a training tool.	Optional
Call Barging Call Barging :: Take over a call seamlessly when required from other users on the system.	Optional
Call Whispering Call Whispering :: Coach staff on a call without the caller hearing.	Optional
Pause/Unpause Call Recording Pause/Unpause Call Recording :: Option to switch call recording on/off, such as when dealing with sensitive information.	Optional
Audio Conferencing Audio Conferencing :: A facility to allow up to 10 people to talk in a virtual conference room.
Unified Messaging Unified Messaging :: The integration of different types of electronic messages (e.g. voice, fax, email) into a single mailbox or inbox, making it more convenient for the user to access.
Least Cost Routing Least Cost Routing :: The process that provides customers with the lowest cost telephone call costs by routing via the best method.
Compatibility with OrderlyQ Compatibility with OrderlyQ :: OrderlyQ is an optional service which deploys automatically whenever there are more incoming calls than agents. Instead of waiting on hold (or hearing the engaged tone), callers are given an individual estimated wait time, and advised to hang up and call back after that time. When they call back, the system recognises the caller and restores the caller to the front of the queue for immediate service.	Optional
Wallboard Display Application* Wallboard Display Application :: An application which call centres use to view call statistics on a wall board display.	Optional
Supervisor Panel* Supervisor Panel :: An application which provides Call Centre supervisors with the ability to monitor call statistics and agent performance.	Optional
Queues Callback* Queues Callback :: An application which provides Call Centre supervisors with the ability to monitor call statistics and agent performance.	Optional
Dynamic / Static Call Centre Agents* Dynamic / Static Call Centre Agents :: These are different ways in which agents can sign in to the system.	Optional
Skills Based Routing* Skills Based Routing :: Route inbound agent calls on set criteria: Skill level Training Level Performance Availability Call Priority Queue Load Additional requirements can be added.	Optional
Queue and Agent Statistics* Queue and Agent Statistics :: Comprehensive queue statistics reports. The reports help achieve better customer service by forecasting call volumes, calculating agent requirements and comparing results with expectations.	Optional
Real Time Queue Monitoring* Real Time Queue Monitoring :: Agents Monitoring - Agent monitoring allows authorised users to keep track of status and traffic in each queue.	Optional
Available Softphone Available Softphone :: A softphone is a software program for making telephone calls over the Internet using a general purpose computer, rather than using dedicated hardware.
Direct Dial Other VoIP Networks Direct Dial Other VoIP Networks :: Dial other VoIP users for free, using their VoIP IDs.
Consolidated Billing of All Services Consolidated Billing of All Services :: A single bill for all office and mobile expenditure and all solutions that you have with Telappliant.
Seamless Integration with VoIPOffice Seamless Integration with VoIPOffice :: VoIPOffice is our IP PBX office telephone system designed to deliver voice communication over the Internet for your business.

* Available as part of a VoIPOffice Call Centre solution.
Optional - VoIPOffice Features are available as part of a complete VoIPOffice solution or can be added to an igen® Mobile extension for an additional monthly fee.

Key benefits of igen®

• A single bill for all your communications
  Mobile and office calls, text messages and Internet access are all billed via your Telappliant VoIP account.
• No costly mobile line rental
  igen® SIMs are provided free of charge with Telappliant VoIP services such as VoIPOffice® (Hosted Edition).
• Low cost calls
  All calls will be charged at our low rate business tariff or for even more value you can add a call plan such as our Business Multi Plan which combines bundled minutes for calls to landline, mobile and international destinations in 1 plan.
• Full 97% UK coverage through Three
  igen® mobile users are seamlessly integrated with the Telappliant VoIP services network.
• Your own geographic telephone number
  Choose a telephone number from over 600 UK cities or across 40 countries worldwide.
• Mobile virtual presence
  Advertise a local presence to your customers and be contactable wherever you are. Advanced features such as Follow Me and Automatic Call Distribution provide call routing to VoIP phones and igen® mobile handsets.
• Business communications in one place with true unified messaging
  All your voicemails, text messages and faxes delivered to your email inbox.
• Seamless convergence with VoIPOffice® Hosted Edition
  Customers can seamlessly integrate mobile handsets with the Telappliant VoIPOffice IP PBX solution to provide highly advanced features such as audio conferencing, virtual receptionist, intelligent call routing and FSA-compliant call recording.

Save 50% compared to BT's Daytime tariff

The following example demonstrates how igen® Mobile can reduce business call costs by more than 50% compared to British Telecom's standard Daytime call tariff*:

Standard call tariffs*

* November 2011

Weekly cost savings

An employee that spends ten hours per week on the phone (seven hours to the office or UK landlines, two hours to UK mobiles and one hour to Western Europe) would spend approximately £72 per week on BT's Daytime call tariff, but just £36 per week using igen® - a 50% saving. Mobile network tariffs are significantly higher than BT's Daytime tariff, meaning even greater savings for mobile workers using igen®.

igen® Mobile pricing

Please note pricing is not inclusive of VAT.

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