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Case StudiesThe strength of a company is often measured in the kinds of relationships it develops with its customers. Telappliant solutions and services are always evolving to meet its customers' changing needs. Our customers speak for themselves about the benefits of Telappliant solutions. Here are our most recent case studies.
247 Spares Network247 Spares was operating with 20 analogue phones which were costly to maintain. In addition, they had to bear the added cost of keeping in touch with overseas staff. The high call volumes often crashed the equipment at least 3 to 4 times each day, which reiterated the need to adopt a cost-effective and reliable call management solution. AngloINFOAngloINFO was operating with an in-house PBX that demanded significant amounts of time and technical expertise to maintain. High call volumes were causing their BT landlines to jam regualrly and, on a strategic level, the system was failing to support the company's aggressive global growth strategy. British Amateur Gymnastics AssociationVoIP networks and IP phones can offer tremendous benefits to organisations with multiple locations. British Amateur Gymnastics Association (BAGA), the Governing Body for the sport of Gymnastics in the UK required a call management solution that would allow them to connect their remote offices and home workers while considerably reducing call costs. Conrad ElectronicsConrad is Europe's largest multi-channel introducer of electrical goods, with 130,000 products and more than 14 million customers. With all calls from the UK previously routing to its Customer Contact Centre in the Netherlands, the company wanted a VoIP telephony solution for its new Customer Contact Centre in the UK. Douglas StaffordDouglas Stafford was using BT's telephony services with a Cisco PBX. The system was expensive, inflexible and unable to accommodate the company's growing needs. They needed a more cost-effective solution that would reduce call costs, provide flexibility for growth and add advanced functionality, as well as a low cost mobile solution that integrates with the phone system. E-Services GroupE-Services Group was comprised of three businesses, each using a separate analogue telephone system. The group wanted to unite these businesses under a single Internet telephony platform and take advantage of advanced VoIP features such as call queuing and detailed agent performance statistics. Gold TravelGold Travel already had a VoIP telephony solution from another provider, but was disappointed with the call quality, with calls frequently dropping. They needed a more reliable and cost-effective provider for their call centre and director's mobile phone calls. High call quality and service support were essential requirements. HuddleHuddle is the world's leading cloud-based collaboration platform, used by 100,000 businesses and government organisations in more than 180 countries. The company wanted to significantly reduce telephony overheads by moving away from legacy phone lines. Cost per user was the most important factor, although call quality and reliability were also key criteria. National HomebuyersNational Homebuyers required a calling solution that would manage the increasing number of incoming and outgoing calls being dealt with by National Homebuyers. The solution needed to be a cost effective, good quality calling solution, which was also flexible enough to be able to grow with the development and requirements of the business. ReassuredInsurance broker Reassured was unhappy with the service it was receiving from its previous VoIP telephony provider. Although costs were low, call quality was poor and the system kept crashing. The company needed a more reliable VoIP provider that could combine low costs with high call quality and robust technology. Serenata FlowersSerenata Flowers was relocating its customer service centre to new offices and was looking for a solution that would reduce its internal communications costs. Moreover, the cost of maintaining traditional phone systems soon had the company looking at new ways to efficiently handling the calls and reducing internal communication costs. Vibrant MediaVibrant Media wanted a flexible, reliable and scalable option that would allow them to deploy handsets throughout their private network to connect to staff around the world and also realise substantial cost-savings. Since its offices are spread across two continents, inter-office calling costs were getting too high. As Vibrant Media's business grew, it needed its phone system to expand with it. |
