VoIPOffice™ for Call Centres

A cost effective, feature rich and flexible telephony solution designed for Call Centres.

VoIPOffice for Call Centres offers a feature set which is needed for an organisation to effectively start and manage inbound or outbound call campaigns. Features include ACD Queues, static and dynamic call agents, comprehensive reporting, real time queue statistics, real time queue monitoring and skills based routing. In addition, a suite of desktop applications provides wallboard, supervisor and softphone tools.

What is VoIPOffice Edition for Call Centres?

VoIPOffice Edition for Call Centre's is available in two formats, either:

VoIPOffice Hosted Edition for Call Centres is hosted entirely by Telappliant and therefore does not require an onsite PBX. Thus reducing costs as there is no need for the purchase and maintenance of hardware.
VoIPOffice Enterprise Edition for Call Centres is an onsite version, suitable for large Call Centres based on one main site. Remote or homeworkers can also be encompassed as part of a virtual office.

Packed with features and dramatic cost saving benefits, our VoIPOffice Editions for Call Centres provides you with features that are superior to conventional phone management platforms. No matter which Edition you use, be assured that you will have access to all the features and requirements that will ensure the smooth and effective running of your Call Centre.

Click here to get a Year's FREE Broadband
with VoIPOffice Enterprise Edition *

*£40 Broadband setup fee applies. Offer valid until 31st march 2012.

Advanced Features

ACD Queues
Real Time Queue Monitoring
Queues Callback
Wallboard Application

see more features

Business Benefits

Cost Effective
Cost Effective :: Significantly reduced operational costs, including call costs and monthly line rental costs.
Scalable solution
Scalable solution :: Expanding your business communications, whilst maintaining business continuity is straightforward and cost effective, add additional telephone lines as well as setting up additional agents.
Virtual Office
Virtual Office :: Your business can go beyond your office and deliver business grade communications to any point in the world, allowing your business to take advantage of home working and making a 24 hour call centre possible whilst allowing employees from all over the world to communicate seamlessly and for free.
Feature Rich Service
Feature Rich Service :: VoIPOffice Call Centre Editions provide all the advanced features required for a modern call centre including Call Queues, Call Forwarding, Agent login, statistics and more.
Agent Management
Agent Management :: It is easy to manage and keep track of agents as they have their own login, which also allows them to log into the system from anywhere.
Futureproof
Futureproof :: VoIPOffice is flexible and able to offer a complete solution, which will allow your business to build into the future, without major infrastructure issues.
Onsite/Hosted
Onsite/Hosted :: Choose from a Hosted or Onsite so that you have a Call Centre solution which fits your requirements.

Enhance your VoIPOffice Call Centre Edition with OrderlyStats Reporting Suite.

OrderlyStats reporting will help you to analyse how well your Call Centre is working in its many different aspects:

Analyse the effect of changes you have made to your system
Track and reward agents that are performing well, as well as identifying agents that are in need of training
Use the statistics to reflect periods of high demand, by adapting shift times.